Excess Charging.

ComplaintsCellphone ProvidersAirtel - pre paid

Complaint

0
Shivaji
Country: India
I am a prepaid user of airtel for last 12 years and my number is 9892029526. On 02nd February, 2013 I recharged with a Rs. 49 coupon which gives a facility of 10 paise per minute on all air calls. But from 26th February, 2013 they started charging 30 paise per minute without any information. On the same day when I contacted the customer care the executive told that they are wrongly charged and on 28th February, 2013 our executive will contact you and clear all the matter and your wrongly deducted amount will be repaid to you, but nothing such have happened and a message containing my request no. CWRCH30226234507 has been resolved. Contacting with you and were not able to contact you. But no call came from the company. Again when i contacted the customer care a female executive was on the line and clearly told that no amount will be refunded to you and after argument with her told that she will transfer the call to her senior and disconnected the call. This arrogant are their executives. After that a message came claiming to resolve my problem but my problem sill have not been resolved. It is my request to airtel that I don't expect refund of amount from them because they will give unexpectable reasons form not refunding the amount and will blame the customer for that as this is their habit but just request them to resolve my problem or I have to search for another option.

Shivaji Vasant Mankame.
9892029526

Comments

  • 0
    airtel
    Namaste Shivaji,

    This is to inform you that your concern listed on 01 Mar. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at airtelpresence@in.airtel.com.
            
    Regards        
    Sandeep Kumar    
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd    
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter - www.twitter.com/airtel_presence 
    Facebook - www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
  • 0
    Airtel Presence
    Namaste Shivaji,

    This is to inform you that your concern listed 01 Mar. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non-contactable, hence, we have sent a sms for the same. Please share the required details with us at airtelpresence@in.airtel.com.

    We assure you that we are committed to resolving the issue to your satisfaction.
        
    Regards    
    Deepak Mohod    
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd        
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter - www.twitter.com/airtel_presence 
    Facebook - www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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