Complaint

0
Lori Eller
Country: United States
I order the OPRAH Magazine by mistake... ONLY ONE magazine was delivered to my home..
I sent a postcard which usually takes care of the mistake and discontinue delivery BUT I guess it didn't work
but NOW I got this letter from you so quickly... I do not want the magazine mostly because I don't live at this address anymore. PLEASE DISCONTINUE and clean my record. Thank you  Lori Eller

Comments

  • 0
    tj
    Call the publisher directly.

    Oprah Magazine has a policy, according to their website, that you can cancel at any time.  However, they appear to be a Hearst publication.

     Hearst uses Sunrise Credit to try to "salvage" customers attempting to cancel or not renew.  Many complaints are reporting that Sunrise sends letters that appear to be collection letters, attempting to get consumers who are trying to cancel or intending not to renew to pay and renew anyway.  The letters, that Sunrise may claim are solicitations, are reported to imply that the account is delinquent and in collection, and that failing to pay may result in credit damage.

    Sounds like you got a trial copy, haven't paid to continue, and so aren't getting any more.  Notify the pulisher that you have cancelled, and they will generally leave you alone.  If you have further problems, file complaints with BBB against Hearst and Sunrise, and contact your state Attorney General.

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