Avis is incapable of fulfilling their reservations and should not be in the car rental business
Complaint
beth carey
Country: United States
Avis is incapable of fulfilling their reservations and therefore has no right to be in the car rental business. I assume there are no legal repercussions for their breaking the agreement/contract of a reservation. It's unfair to consumers that they are allowed to continue to operate.
When I arrived with my reservation number at the E11 (68 E 11th St btwn University & Broadway, New York, NY, 10003) there was a crowd of irate customers also with reservations.
The workers said sorry we ran out of cars so go get some coffee there will be cars here in 20 mins. We came back at 30 mins and 60 mins and there were still no cars and the same other people were also there waiting. Four hours (!!) later still no car. They did not offer compensation or apologies or alternatives to anyone. There were people there whose vacation plans were clearly messed up because of this. We gave up our plans at 4 hours and left.
This has happened to me before at Avis but never a four hour wait with no cars in sight.
They like to give the excuse that "people were supposed to return cars but they haven't". Avis should factor in a reasonable buffer time and have extra cars available on summer weekends and holidays.
All car rental places work like this and it's not fair to consumers. There should be a consumer protection law against this.
When I arrived with my reservation number at the E11 (68 E 11th St btwn University & Broadway, New York, NY, 10003) there was a crowd of irate customers also with reservations.
The workers said sorry we ran out of cars so go get some coffee there will be cars here in 20 mins. We came back at 30 mins and 60 mins and there were still no cars and the same other people were also there waiting. Four hours (!!) later still no car. They did not offer compensation or apologies or alternatives to anyone. There were people there whose vacation plans were clearly messed up because of this. We gave up our plans at 4 hours and left.
This has happened to me before at Avis but never a four hour wait with no cars in sight.
They like to give the excuse that "people were supposed to return cars but they haven't". Avis should factor in a reasonable buffer time and have extra cars available on summer weekends and holidays.
All car rental places work like this and it's not fair to consumers. There should be a consumer protection law against this.
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