Unauthorized charges from google play/uken games
Complaint
Julia Allen
Country: United States
I received a receipt from Google play on 2/5/2019 for $9.99. I just happened to be checking my email at the time. I was befuddled as I had not authorized this charge. I realized that if this could happen once it could have happened before. I went to my bank and got a statement for 1/25/2019 thru 2/5/2019. Sure enough, I had charges of approx. $50.00 that I had not authorized. It was for "who wants to be a millionaire" a game produced by SONY and UKEN games. These are monster corporations: GOOGLE PLAY, SONY & UKEN GAMES. THEY HAVE STOLEN FROM ME AND I DARE ANY OF THESE CORPORATIONS TO SUE ME FOR SLANDER. A FORENSICS EXAM OF MY PHONE, THE GAME, AND THE RECEIPTS THAT I SAVED WILL BACK ME UP. Google has refunded me $23.85 and referred me to UKEN for the remaining monies owed to me. Uken has BLOCKED ME. I have reported this issue to the FTC. Why would google play have a whole army of employees to handle these problems if they did not exist? I will never again dare charge anything to GOOGLE, UKEN OR SONY. I NEVER AUTHORIZE ANY SITE TO KEEP MY PASSWORD. I have no children, no family, and very few friends. No one ever comes to my home. Google keeps telling me to check with friends or family-that maybe they are responsible for the charges- I will take a polygraph, I will swear on the bible-its just myself, my 2 bad dogs and my 1 bad cat in my home. No one knows my password. I do not allow any app to keep my password EVER. I don't know what else I can do at this time. Google even stated that (regarding the $23.85 refunded to me) anything I had received from the returned money would be taken back by Google. So, in other words, they never believed me. Had they actually made an effort to investigate my claim they would #1-return ALL monies owed me and #2 I checked "who wants to be a millionaire" and, of course, nothing had been taken because I was not lying. #3-Google clearly thought I was lying and did not give me or my claims the benefit of the doubt. They took the stance that CUSTOMER ALWAYS LIES! Shame on them. What a bunch of....I will not give up. I am a veteran, I am mentally and physically disabled. I got nothing but time. Also, nothing that I did not knowingly pay for ever showed up on my game. I would have noticed free gems. That never happened. I saved all of my receipts and they support my claim. I am furious and disgusted by both GOOGLE PLAY AND UKEN GAMES.
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