Not working at all

I want my money back. I paid for this a few months ago, and have not been able to download squat. I took down my firewall, I took off all security and it keeps pausing everything. Give me my money back. Yall are ripping ppl off. Not at all what it used to be. For once I choose to pay for my music and yall screw me. My email is angela.kaye.ossler@gmail.com