Broken frame on the couch - no resolution

ComplaintsFurnitureMacy's & Chateau D'ax

Complaint

0
LBaier
Country: United States
I purchased a leather set (couch, 2 chairs & ottoman) from Macy's in April '07.  The frame on the couch was broken. Macy's assured me this would be fixed.  The room was designed around the furniture.  Several thousand $$ later and January 2008, there is still no resolution.  They tell me Chateau D'ax will not return calls or send the part from Italy (the frame) to them.
Funny thing...Macy's still carries furniture from this manufacturer and with the same type of base.  I'm so frustrated.  Macy's will refund our money however, it is now the principle after all I've spent - time, money, etc. to make this living room perfect.  Never again will I purchase furniture from them!!! This has been a costly lesson

Comments

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  • 0
    Saan
    Did you get your sectional ? Do you like it ?
  • 0
    ZoetMB
    It seems that almost everything today is junk (except perhaps for the $7000-$10000 couches that are sold by Roche Bobois, the high-end Natuzzi line that is sold only by Natuzzi, etc.)

    I bought a Natuzzi couch from Macy's 2 1/2 years ago.   The leather remains absolutely beautiful, but the frame on one of the sections broke and they no longer sell this couch.  Macy's told me that aside from the insurance I bought (which only covers stains), the frame is guaranteed for ten years and they're willing to give me a full Macy's store credit, but I don't really like their current furniture line.   Of the few couches they have that I can "live with" is another Natuzzi (which I'm obviously afraid to buy) and a Chateau d'Ax, for which people have complained about both frame and leather problems.    If I could have my current couch fixed with a reinforced frame, I would.   From the comments, I wouldn't be surprised if both Natuzzi and Chateau d'Ax are coming out of the same Chinese factory.   From the comments, they both seem to have the same crappy construction.   I don't know why they couldn't have built these frames around a couple of 2x4's.   Those are also cheap, but they would last forever.  

    Before the Natuzzi, I had a couch from a company called Leather Center, which was a chain that went out of business.   I had that couch for 18 years.   At the end, the leather was shot, but the frame was still as solid as a rock.   If I knew then what I know now, I would have found someone to recover it.    I don't know this for sure, but my bet is that that couch was manufactured in the U.S.    But I guess the company couldn't make a go of it.
  • 0
    Diane
    Yes, I also bought the Nick sofa from Macy's as well as recliner.  The first recliner wasn't sewn properly and sofa had little tears in leather.  We are on our second replaced recliner and sofa.  So far the second recliner is making sounds when my husband reclines.  The second sofa has issues also, one cushion nice and firm, the other you sink down into it.  I'm going in tomorrow and talk to my salesperson.  Very frustrating!!!!  This group was taken off the salesfloor when I made my purchase and no one seemed to know why!!!!  Ha, we know now!!!!
  • 0
    EIRC
    I JUST BOUGHT A SET OF Chateau D'ax LEATHER SET FOR ABOUT 2500.00 I REALY WOULD LIKE TOKNOW IF I GOT A GOOD DEAL ON THIS SET.  I SEE THAT A QUITE OF FEW INDIVIDUALS ARE COMPLAINT ABOUT THE LEATHER FADING AND PEALING. IF YOU WOULD LIKE TO SEND ME EMAILS IN REGARDS MY EMAIL ADDRESS IS BLKBLAZENBROTHA@YAHOO.COM PLEASE SEND ME INFO IF I DECIDED ON A GOOD PURCHASE..
  • 0
    Mike
    I am wanting to buy the Steffano style. red sofa from your manufacturer at Macey's in Pasadena on sale from $1885, but am quite worried about the frame now.  The salesman says top grain leather and perelli webbing (whatever that is). Are they all bad or are these broken frames a minority or a few???
  • 0
    Looking for funiture
    ? can a class action court case be filed against Macy's.
  • 0
    john
    Your frame is warrantied thru chateax daux after first year. frame is lifetime wich is 7 years . isn't Macys fault. they are just the dealer. It's your responsibility as a consumer to get your facts straight and go to the maker of the product.
  • 0
    Ppua, portland,or
    Chateau d'ax only warranty the frame for 3 years. My sectonal's frame broke as well. What a piece of junk.  The frame is held together by staples only.
  • 0
    Ruth
    The furniture has nice looking leather but poor/no wood for the frame.  The frame is made of cardboard and thus the whole set is crap at $2000.
    Macy's it is a shame
  • 0
    Just LookingTo Buy Something Decent
    Leather on this type of furniture has a coating to protect the leather from spills, scratches, etc.  Appartently, some of these coatings are known to peel off after a few months or years.  Therefore, any products you might or might not apply to the leather are not going to affect this peeling.
  • 0
    Janie
    Has anyone bought a Roma leather sofa from Macy's?  I just bought one.
  • 0
    Kim
    Thank you all for your comments, I was just about ready to drag the husband to buy the (expensive) automated sofa and extended warranty from Macy's, now I think I will just move on and keep looking.
  • 0
    Nela
    | 1 reply
    Has anyone purchased with the Luke sectional sofa? What was your experience?
    • +1
      rose205 replies to Nela
      Do not buy the Chateau D'ax sectional leather couch from Macys or anyone else.  I bought a Chateau D'ax couch for $3700 in April 2007.  The couch still looks like new but the frame in one of the sectional pieces collapsed.  Macy's would not replace the sectional piece.  The Worry No More extended warranty service is also worthless.  They do not cover anything that is a manufacturer's defect plus they are very unresponsive.   This couch has had no major wear and tear.  We are not huge people with kids jumping up and down on it.  It was major failure in the construction.  If you look online, you will see that this has happened to others who have bought this couch. If Macy's cares about its customers, it should stop selling this brand.  Save yourself a lot of headache and money and don't buy it.
  • 0
    D love
    Has anyone purchased the Luca leather sectional from Macy's chateau
  • 0
    Kippagga
    I bought a set of Divani brown shiny leather furniture (couch, love seat and ottoman) from Art Van in MI for around 3k. The couch leather is peeling on each cushion and looks horrible. I take good care of these and the love seat and ottoman are still okay (although one of the ottoman feet is loose and never screwed in correctly). For only having this for 5 years its not worth the cost. No way to fix this.
  • 0
    Laura
    I am currently looking to buy the Milan set. I am frustrated to read such horrible reviews. I haven't been able to find ANY leather sofa with good reviews. In hindsight, what do you wish you would have bought instead at a similar price point? Also, several of you have had the frame break?!?! Please give me more info here. Like were you just sitting on it and "crack" it's broken? This is a large purchase and I don't want to waste my money. However, a 10-12 life is just fine.

    FYI, I emailed a Macy's rep about the Worry No More Warranty. She said they switched companies due to all the denied claims and them not servicing the sofas as the warranty promised. I don't know when the new warranty company took over. She didn't deny that they had major issues with the other company.
  • 0
    Liam
    | 1 reply
    Has anyone bought a Chateau D'ax from Macy's recently? I saw what seemed to be a great power recliner today, made with top grain leather. I wonder if Macy's has forced Chateau to improve the quality of construction? Or are they still the same old piece of crap wrapped up nicely?
    • 0
      Mark Keehn replies to Liam
      Don't buy anything manufactured by Chateau D'ax.  It is not top grain leather, no matter what the sales person tells you.  In the us, it is legal to for stores to sell vinyl coated suede off as 100% leather.  The plastic coating is only good for 3 to 4 years in most cases.  (Enough to get out of warranty h
  • 0
    Sophia
    Has anyone bought the Liam Sectional or Jedd Sectional from Macy's? My husband and I just purchased the Liam, but am now worried after reading these reviews.
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