Horrible service and workmanship
Complaint
Pu Yi
Country: United States
We had purchased a home that had used Meyer & Depew for their heating and cooling service needs so we decided to go with them too. We had them install a central AC unit that they recommended, Carrier. They had installed a 2nd Carrier unit a few years earlier for the previous owner. Within a month of them coming to do the annual inspection, the "old" unit did not work. They put in a dye stick to determined where the leak was and said we had to wait to give the dye a chance to work. They would call us to come back and look for the leak. They did not. So when the refrigerant ran out, we had to call them at night, pay extra for a night visit and have them refill it. Then they had to come back during the day and fix it. They claimed they fixed it but a few months later it again was low on pressure. Finally someone found the leak. Several other companies told us that it should be covered by warranty, but M&D refused to acknowledge that and Carrier was no help either. We complained to the owner/manager. At one point the office admin said that they would fix it for free, but when I spoke to the manager he was going to charge again. We finally had someone else fix it. This went on all summer. We had to call M&D several times to refill the puron because of the leak, either because they did not follow up until the unit was empty, or because they did not fix it right. Finally, we had another company fix it. Then, the next year, the first unit did not work! We had them fix it free of charge. The second unit of course did not work again and we had someone else fix it. M&D who is supposedly expert in Carrier system installation and repair was not able to diagnose the problem, fix it (it turned out to be quite simple after the leak was fixed) or maintain it. They charged every time they came out (premium prices) and the quality of their work was far below standard! Stay away from Meyer & Depew of Kenilworth NJ and DO NOT get a Carrier AC!!!
Comments
I am the President of Meyer & Depew Co. and recently became aware of the posting on your website on April 6, 2010 by Pu Yi regarding our company.
Not being familiar with Mr. or Ms. Yi's issues I reviewed our client records and found two clients with that last name - neither with the same first name.
Neither of these clients records reveal any problems even closely resembling what was posted on your website.
Certainly we may have the poster's spouse's/partner's last name on our records.
Can you provide us with any additional information regarding this post so that we can follow up with this party to learn more about their concerns and how we can make them a happy client again?
Thank you.
Robert C. Ring
President
Meyer & Depew Co., Inc.
309 Lafayette Avenue
Kenilworth, NJ 07033
908-272-2100
It's odd that this post seems to be about something that happened some time ago and over an extended period of time yet we have no records of having worked with anyone with the same name as the poster.
Nevertheless, I am very concerned about anyone who is less than completely satisfied with the service we have provided.
Again, please contact me so we can address your concerns.
Regards,
Robert C. Ring
President
Meyer & Depew Co., Inc.
309 Lafayette Avenue
Kenilworth, NJ 07033
908-272-2100
My name is Robert C. Ring and I am the President of Meyer & Depew Co. If you are truly interested in doing business with our company then please visit our website at www.meyer-depew.com to learn more about us. There you'll learn about our status as a Carrier Factory Authorized Dealer and three-time Carrier President's Award Winner recognizing us for our oustanding client satisfaction scores on Carrier's surveys of our clients.
And feel free to call me at 908-272-2100. You can gauge for yourself whether or not I return your phone call. If I'm not in the office to answer your call please leave a message and I will return your call promptly when I return to the office.
Don't believe everything your read especially when the person writing it doesn't identify themself.
Apparently you think you can misdirect the public by posting a response claiming it was a fake.
How about.
Failing to file my rebates.
Failing 3 separate inspections
Leaving us without heat for 2 days.
Perhaps your memory is fading, but I too called you repeatedly and you never responded .
Don't bother now, I use another company for my service.
Please call me. I'm not personally aware of you experiences with our company. I checked our customer records and don't find any records for a customer with your last name nor have I personally received any phone calls or voice mails from anyone with your last name. These complaints would be much more credible if we had any records of actually doing business with those writing here.
Over 98% of customers who responded to a customer satisfaction survey say they would recommend us to their friends and neighbors.
We have received the Carrier President's Award for four consecutive years ( 2008, 2009, 2010 and 2011). We have an A+ rating with the Better Business Bureau and are the recipients of the Angie's List 'Super Service Award' for 2010.
Only on this website do folks seem to have a problem.
We employ a full-time employee just to process rebates and incentives. What rebates did you fail to receive? And if we weren't able to repair or replace your heating system in a timely fashion due to circumstances beyond our control, then we would have provided you with temporary heaters. We have been doing so for nearly ten years.
Why would you have us install a new system for you and then stop using us while your system is still under warranty?
I would appreciate hearing from you. My direct dial number is 908-418-9208. I'd like to learn more about your experiences with our company.
Robert C. (Bobby) Ring
President
Meyer & Depew Co.
Email: rcring@Meyer-Depew.com
DO NOT TRUST THIS CONTRACTOR
We have had a maintenance agreement with them for 20 years as well. Their service techs are professional and very pleasant. Whenever they enter our home they wear booties and are always clean and neat.
We recently had service performed by Tom and he was great. He made us aware of how much energy we could save by updating our systems and told us about the tax credits and rebates.
Their salesman Gary met with us and he, too, was very professional. He explained all of our options to us and helped us make a decision about what system was right for us.
Les and Phil were the two workers that installed the new systems and they couldn't have been nicer. We actually enjoyed having them in our home. Their supervisor David also stopped by and checked on their progress during the day.
I can't say enough good things about Bob Ring and Meyer & Depew Co. I highly recommend them.
By the way, they even took care of making sure the proper permits were filed in our town. When I called the town they told me the Meyer & Depew is very professional and they always take out permits.
**************************USERS OF THIS SITE BEWARE!***********************
This site is unmonitored and ANYONE can say ANYTHING without regard for the truth. It is obvious to me that someone, most likely a competitor, is using this website to post negative and untruthful comments about our company. None of the people who posted here and claim to be customers have ever done business with our company. We have no record of doing business with anyone by the names posted here with the exception of J. Schoen, who contacted me and alerted me that he was posting based upon his experiences. I also know the identity of "Satisfied Customer in Middlesex, NJ". This is a repeat customer that we recently completed work for. He called me to let me that how happy he was with the work we did in replacing his furnace and air conditioning system. I asked him if he would please post about this experience on this website in an attempt to give readers of this website an honest evaluation of our company.
How many of you have ever heard or spoke the words "raving fan"? Creating raving fans is something that all good businesses stive to do. The term is often repeated in industry training programs. It is not a term that homeowners are likely to use. This term was used in a recent post on April 2 criticizing the legitimate post by "Satisfied Customer in Middlesex, NJ". This is strong evidence to me that a competitor is posting these messages.
Last week someone posted, using my name, and made arrogant and inappropriate remarks as if they were me. Under threat of legal action, the operators of this website removed the obviously false and slanderous posting. Further evidence that these are malicious and false posts.
I've posted my email address and phone number previously. If you would like to speak with me directly please feel free to call me or email me. I will not post them again as it only gives the search engines more reason to return this website to you when searching for my company. My home phone number is listed in the white pages - you can even call me there if you'd like.
I repeat my previous statements...
-We are a family-owned business that was started in 1953. My father started working in this company in 1961 when I was three weeks old. I will celebrate my 30th year with the company later this month. My wife and son are among our 45 employees.
-I have been an active member of the leading industry trade assocaition for 30 years and currently serve on its national board of directors. This is not a position that I would be able to hold if I were taking advantage of my clients.
-We have been selling Carrier heating and cooling systems since 1953. We have received the Carrier President's Award in recognition of outstanding record of customer satisfaction for four years in a row (2008, 2009, 2010, and 2011).
-We are the 2010 recipient of the Angie's List Super Service Award. Visit the Angie's list website to learn of the satisfied clients that posted there and helped us earn this award.
-We have an A+ rating from the Better Business Bureau. You can check this yourself by visiting their website.
-We are highly succesful based upon the outstanding service that all of my co-workers deliver to our clients each and every day.
Does is seem odd to you that we would have such an outstanding record of client satisfaction with Carrier, Angie's List and the Better Business Bureau and be guilty of the poor service outlined in postings on this website?
I have my entire life invested in my company and I give all of our clients my personal pledge that everyone working in our company will always do the right thing in serving our clients.
As I will no longer be responding to anything else posted here I ask you to contact me directly should you have any concerns about doing business with our 58-year old business.
Thank you for your kind attention to this posting.
(I predict there will be a negative response to this posting in short order. Take it for what it is worth - not much).
Anna at the service line told me this would not even be credited towards anything.
I attempted to call the number listed here but was directed immediately back to the service line.
I am going back to using Gold Medal.
If anyone is looking for a proposal or estimate to replace or upgrade their heating and/or cooling system, there is never a charge for such work. This is the what is commonly referred to as a "free estimate".
Sorry if there was any confusion with this client over our charges. Our professional client service representatives are trained in how to clearly and completely explain our charges.
Thank you.
Fontaine