bad business
Complaint
baseball fan
Country: United States
We had a six passenger vehicle resrved with National at Rockford airport . Had a confirmation number and email which is meaningless because upon arrival at their desk we were told that the vehicle was not available and we were blamed for not providing a phone number online. Would the vehicle have been available if we had? This caused a huge inconvenience to us. Stay away from National Car Rental at Rockford airport in Rockford IL!
Comments
We’ve taken note of your concern and would like to have the opportunity to look into this for you. Please send us a detailed email to care[at]nationalcal.com including the exact rental location information, your contact information, your rental agreement and any further information regarding your experience with us.
When emailing, please list Reference Number 130507-001620 in the subject line. We look forward to hearing from you.
Respectfully,
Carol H.
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National Car Rental