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ComplaintsAirlinesQatar Airways

Complaint

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margaret masenda-simbi
Country: Zimbabwe
I boarded Qatar airways yesterday evening in Khartoum Sudan 25 April and travelled to Doha connected to Johannesburg and have just arrived in Zimbabwe 26 April only to learn that my suitcase was left in Doha,I am a priviledge member card number 212791543 I am upset because I am here for only 7 days then I go back to Sudan where I work.My husband and I planned on a short holiday but now my suitcase with my personal things is now stuck in Doha. Come on what is that I am very disappointed in this service Please be  be a true 5 star airline
margaret

Comments

  • 0
    margaret masenda-simbi
    I am very disappointed by your crew on QR 584 ON 26APRIL to Johannesburg.i requested for duty free items gave them a list and code number and heard nothing from them until we landed.I was travelling business class as usual and my card number is212791543 .I had initially asked the KRT/DOH crew and they had politely told me it was finished.Surely the DOH/JNB  crew could have helped me either by telling me it was not there and not just get my request and throw it away like toilet paper and continue to behave as if I did not exist.I am always proud to refer my workmates toQatar but I doubt if I shall continue doing so.Let down by 5 star airline.

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