Complaint

0
Wen Chang
Country: United States
On 5/1/2008, I placed order for HD and international programming.  
On 5/3/2008, I waited 8 hours for the installation tech.  The installation tech did not bring equipments necessary for international programming.  We called and re-ordered international programming equipments with Neisha, both installation tech and I specifically asked to make sure international programming equipment is on the order.  
On 5/5/2008, the installation showed up without international equipment and again, their only resolution is to call and re-order.  
On 5/8/2008 I called and re-order for international programming and again specifically asked for international programming equipment on the order, was re-assured the equipments will arrive and was scheduled for 5/11/2008.  
The tech that showed up on 5/11/2008 did not have international programming equipment again.  Was told that I have to cancel the work order again and reschedule for 5/12/2008.  
Called Direct TV on 5/11/2008 to file a compliant, was told there is nothing they can do other than reschedule the appointments, and there is no guarantee the installation tech will bring the right equipments on 5/12/2008

Comments

  • 0
    donotgetdirecttv
    We have had nothing but problems with Direct TV's service. They missed the installation date while we sat waiting all afternoon. Then they said we'd get a credit for two months of service for the missed appointment. Then, after telling us for four months we'd get this credit, they denied it! When we call for service, we are bounced around from person to person and told to call numerous different numbers. This is just a short version of what we have gone through. If you are thinking about getting Direct TV, DON'T. You will regret it. They are terrbile. Everyone with problems should complain to the FCC and to the Better Business Bureau.

Post a new comment