Worst Customer Care
Complaint
Prem
Country: India
Dated: 4 June 2009
Worst Customer Care
Dear Sir / Madam,
I have Parched Samsung Split A/C AS 18 UTA Max Gold 3S 1.50 Ton from Vivek Vadapalani Shop @ 26500 /-on 25/04/09. Serial No: A291PZES101806A.This AC has Installed by Vivek Service Technician and I had paid Rs 2500/-.
When I switch on the AC still bad smell coming from the indoor unit.From the date of purchase I had continues problem on the same,I have not utilized/enjoyed.
I have reported to Vivek costumer care services at several time and also Samsung customer care too.
But Vivek Technician came and checked but they dint solve/Retrieve the problem.But the job statues are ignored / unsolved the problem.
Today (06/04/2009) when I call to Samsung and Vivek costumer care services to know the progress of my compliant/work but they ignored my phone call and cut the phone line.This is unreliable .
So I request you to please replace the new Split AC instead of my new Samsung Split A/C AS 18 UTA Max Gold 3S 1.50 Ton and pls take necessary action. It would be very grateful to you.
Current Samsung BP NO: 8410157198.
Previous Samsung BP No: 8410157198
Previous job No 226305 – job statues are ignored / unsolved the problem @ Vivek Service.
Previous job no: 223903 @ Vivek Service.
My previous job no: 220447 @ Vivek Service.
Thank you,
Regards,
T.Premakumar
Worst Customer Care
Dear Sir / Madam,
I have Parched Samsung Split A/C AS 18 UTA Max Gold 3S 1.50 Ton from Vivek Vadapalani Shop @ 26500 /-on 25/04/09. Serial No: A291PZES101806A.This AC has Installed by Vivek Service Technician and I had paid Rs 2500/-.
When I switch on the AC still bad smell coming from the indoor unit.From the date of purchase I had continues problem on the same,I have not utilized/enjoyed.
I have reported to Vivek costumer care services at several time and also Samsung customer care too.
But Vivek Technician came and checked but they dint solve/Retrieve the problem.But the job statues are ignored / unsolved the problem.
Today (06/04/2009) when I call to Samsung and Vivek costumer care services to know the progress of my compliant/work but they ignored my phone call and cut the phone line.This is unreliable .
So I request you to please replace the new Split AC instead of my new Samsung Split A/C AS 18 UTA Max Gold 3S 1.50 Ton and pls take necessary action. It would be very grateful to you.
Current Samsung BP NO: 8410157198.
Previous Samsung BP No: 8410157198
Previous job No 226305 – job statues are ignored / unsolved the problem @ Vivek Service.
Previous job no: 223903 @ Vivek Service.
My previous job no: 220447 @ Vivek Service.
Thank you,
Regards,
T.Premakumar
Comments
From the date of purchase it is giving so many problems and so many time Viveks service technician came and attended these problems.
During winter session i seldom use it. Now when i switched on this summer time the compressor is not working and there is no cooling in my room.
Vevek technicians last visited and attended the AC services on 23 June 2009 after that no tetchiness didn’t attended the services for this AC.
Please take necessary action and do the need full early as possible.