refund not given as i was told

i purchased what was to be a 'meagatron gravity bot' from this online company 'toyglobe.com'    when i received the item it was a 'starscream' and not a 'megatron' as ordered.  i contacted to company two times with no result,  they have only an answering machine to take calls, and did not respond to my emails as well. . .   i notified paypal and filed a complaint.  they contacted the seller and after several weeks pased i was told to refund the item (at their expense) and i would be given a full refund plus the cost of return shipping. . .    accepting this offer i did not escalate my paypal complaint to a paypal dispute!  big mistake!!   time passed no NO REFUND.  no response either to my messages left or emails sent. . .   after 4 phones calls and 5 emails,  i've decided it a lost cause and searched out websites to submit my complaint. .  DO BUY FROM THIS SELLER online  TOYGLOBE.COM   a toy site. . .       you will be worry if you do!  they are not reliable and offer no customer service. . . .   DO NOT BUY FROM TOYGLOBE.COM