Incorrect De activation of my pre paid no
Complaint
Rajesh Kumar
Country: India
Hi,
This is regarding my mobile no 9845515474,
I converted this number to pre paid from post paid during last week of May and then I have been using this as post paid and have charged more than 1500 rupees into this phone no during June 1st week
The SIM has been disabled since 7th July 2012 and I am not able to use the number . I called your service desk and I understand that the no is disabled due to non-usage of 60 days which is incorrect .
• 60 days back this was a post paid no
• I have charged more that Rs 1500 after that
• I have been using the number including intl roaming
Because of the above request you to pl re instate the no at the earliest .Pl note that I need to have the same number . Pl revert at the earliest . I am a airttel customer since 2003 and have been using the no. Pl help me get back my number as it is important to me.
Pl e-mail me at rajisajji@gmail.com
Regards,
Rajesh
This is regarding my mobile no 9845515474,
I converted this number to pre paid from post paid during last week of May and then I have been using this as post paid and have charged more than 1500 rupees into this phone no during June 1st week
The SIM has been disabled since 7th July 2012 and I am not able to use the number . I called your service desk and I understand that the no is disabled due to non-usage of 60 days which is incorrect .
• 60 days back this was a post paid no
• I have charged more that Rs 1500 after that
• I have been using the number including intl roaming
Because of the above request you to pl re instate the no at the earliest .Pl note that I need to have the same number . Pl revert at the earliest . I am a airttel customer since 2003 and have been using the no. Pl help me get back my number as it is important to me.
Pl e-mail me at rajisajji@gmail.com
Regards,
Rajesh
Comments
This is to inform you that your concern listed on 19 July 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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This is to inform you that your concern listed 19 July 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please share the required details with us at www.airtel.in/airtelpresence .
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at www.airtel.in/airtelpresence
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33