difficultly cancelling
Complaint
Shelia Wilson
Country: United States
Recieved a charge on my credit card and never recieved the product. I called to cancel and get a refund and they refused. I asked to speak to a supervisor and got the run around that they were all busy. After 45 minutes on the phone they agreed to cancel. I asked for the supervisors name and his name. He gave me false names. I will concact my bank and block any further charges.
Comments
Also close your account to prevent future unauthorized charges.
There is a common pattern of fraud in the "health product" industry, consisting of hyped product claims, low-cost "teaser" offers to obtain account information "for shipping and handling", followed by much larger repeated periodic charges "for automatic shipments" that the vendor fraudulently claims the consumer agreed to. Product may or may not actually be shipped.
NEVER use your checking or bank account for payments to companies you do not know and trust. Only use credit cards for payments to on-line or other retailers where you might have to dispute a fraudulent or "erroneous" charge.
It is much easier to dispute and block a credit card number without disrupting payments to companies you intended to pay, than to do the same with a bank account.
In the future watch out who you do business with. Certain industries are rife with fraud, and you can also Google any company name compbined with "fraud" or "scam" to find whether others are having problems with a company. This will often get detailed consumer reports from ripoffreport.com, consumeraffairs, this, and other sites. You can decide for yourself whether the company or consumer is at fault.
BBB is often worth checking, but they may not show all problem companies, and sometimes they sanitize their complaint reporting with companies who are "acredited", rating them high as long as complaints are "resolved" even when they continue to get complaints of suspect practices.