Scam
Complaint
randy Zimmerman
Country: United States
To Whom it May Concern:
We are in receipt of the above referenced invoice. As a prefatory remark, this invoice was not authorized and the product shipped was without any verbal or written authorization. Additionally, the series of events that led to this invoice and product shipment relate to a cold call sales and shipment scheme that violates professional business practices. We encourage your company to cease and desist this business practice immediately as it relates to our community and retrieve your product immediately.
First, we would like to make an official record that no member of the hotel team ever contacted Industrial Chem Labs directly inquiring about the product shipped. Rather, your sales representative contacted us by cold sales call seeking information regarding our director of maintenance. Rather than a sample we received a 100 pound shipment of product that we did not order. Prior to this call, we had no knowledge of your company, had no established accounts with your company and do not have your company listed as an approved vendor for our business.
. At that time, we immediately called to dispute the invoice and the shipment. As explained to both, we had not ordered and did not want this product. Your representatives insisted that our maintenance personnel authorized this shipment but produced no signed PO, invoice, contract or other credible evidence of authorization. Our company and communities maintain very specific processes for vendor approval and ordering. Our maintenance team is very aware of these processes and procedures. One such procedure is that our hotel requires written authorization from the community manager and use of only authorized and preapproved contractors/vendors.
Your sales and shipment scheme is not new and has been well documented by the Better Business Bureau in New York. The Better Business Bureau rates your company an “ F” on a scale of “A+” to “F”. There have been 184 complaints filed against Industrial Chem Labs, 132 in the last 12 months, 131 which concern selling practices similar to those referenced above. See attached.
We did not order this product and refuse to pay for it. We will store the 100 pounds of Sewer Cleaner on our property for 30 days from the date of this letter. If it is not removed by that time we will consider it abandoned property and dispose of it. Further, if we do not receive acknowledgement of removal of the sewer product and voiding of invoice 86532 within 15 days, we will add our voice to the 184 others through the New York Better Business Bureau and file a formal complaint with the Attorney General’s office.
Sincerely,
Randy Zimmerman - Four Points Hotel San Jose
We are in receipt of the above referenced invoice. As a prefatory remark, this invoice was not authorized and the product shipped was without any verbal or written authorization. Additionally, the series of events that led to this invoice and product shipment relate to a cold call sales and shipment scheme that violates professional business practices. We encourage your company to cease and desist this business practice immediately as it relates to our community and retrieve your product immediately.
First, we would like to make an official record that no member of the hotel team ever contacted Industrial Chem Labs directly inquiring about the product shipped. Rather, your sales representative contacted us by cold sales call seeking information regarding our director of maintenance. Rather than a sample we received a 100 pound shipment of product that we did not order. Prior to this call, we had no knowledge of your company, had no established accounts with your company and do not have your company listed as an approved vendor for our business.
. At that time, we immediately called to dispute the invoice and the shipment. As explained to both, we had not ordered and did not want this product. Your representatives insisted that our maintenance personnel authorized this shipment but produced no signed PO, invoice, contract or other credible evidence of authorization. Our company and communities maintain very specific processes for vendor approval and ordering. Our maintenance team is very aware of these processes and procedures. One such procedure is that our hotel requires written authorization from the community manager and use of only authorized and preapproved contractors/vendors.
Your sales and shipment scheme is not new and has been well documented by the Better Business Bureau in New York. The Better Business Bureau rates your company an “ F” on a scale of “A+” to “F”. There have been 184 complaints filed against Industrial Chem Labs, 132 in the last 12 months, 131 which concern selling practices similar to those referenced above. See attached.
We did not order this product and refuse to pay for it. We will store the 100 pounds of Sewer Cleaner on our property for 30 days from the date of this letter. If it is not removed by that time we will consider it abandoned property and dispose of it. Further, if we do not receive acknowledgement of removal of the sewer product and voiding of invoice 86532 within 15 days, we will add our voice to the 184 others through the New York Better Business Bureau and file a formal complaint with the Attorney General’s office.
Sincerely,
Randy Zimmerman - Four Points Hotel San Jose
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