ProActiv SCAM

ComplaintsScamsProActiv - Guthy Renker

Complaint

0
Stacey
Country: United States
I am absolutely livid at ProActiv!! I have called to cancel three times and had to threaten lawful action. They are still charging my account and still sending me product!! And once you return the product it takes 4-6 weeks to process your refund (if you ever get it), and in the meantime they continue to charge your account. I am an educated woman, with  a Master's degree, not an idiot. I am going to continue to post this on the internet to spread the word - warning consumers NOT to buy proactiv.
DO NOT BUY PROACTIV
DO NOT BUY ANY PRODUCTS FROM GUTHY RENKER.
PROACTIV IS A SCAM OPERATION
PROACTIVE IS A SCAM OPERATION
GUTHY RENKER IS A SCAM OPERATION
PROACTIV, GUTHY RENKER USE TACTICS THAT BORDERLINE AS FRAUD
RUN FROM PROACTIV AND GUTHY RENKER
DO NOT PURCHASE PROACTIV PRODUCTS!
--- a concerned, educated, scammed, consumer on a internet posting rampage against Proactiv, Guthy Renker, to put an end to their scamming of women!
tags: Proactiv, Guthy Renker, scam, fraud, lawsuits, consumer warning,

Comments

  • 0
    Guthy|Renker
    Stacey,

    Please contact our Corporate Customer Service Escalation Team for further assistance: http://bit.ly/vhkCzH. They will get back to you within one business day to resolve this.

    Thank you.
  • 0
    K
    I had this problem too - it's pretty fracked up how Proactiv is able to seem so legitimate, and even have major celebrity sponsors, when they work so hard to cheat you out of your money. However, a relative of mine is a lawyer, and he gave me some advice I figured I should share (and I'm cross posting this to other sites as well). He told me that you should first call customer service and ask them to cancel your subscription and not charge you anything anymore - it's important to be very clear you don't want anything more to do with them in a polite way, basically, then contact your credit card provider / PayPal / whatever payment method you used saying that you've canceled your subscription to Proactiv and would like to block any further payments to them. I mentioned that I'd seen posts online about how other people had been charged anyway after canceling, which made my absolutely wonderful customer service agent at PayPal take it pretty seriously. In my case, PayPal said I still had a standing payment agreement or something like that with Proactiv - so obviously the Proactiv agent I contacted didn't actually cancel it - but it's important to call first because then you have a legitimate reason to block payments. My PayPal agent canceled the agreement for me right away, and while I don't know if that's going to work 100% since I just did it now, it ought to. The problem a lot of people have, which is how they get you I think, is that Proactiv ups how much your order costs sometimes without telling you (except possibly in small print, which is just as nasty) so that you get charged more, or people just don't pay extra-close attention to their bills so they don't realize they're being charged, and then they don't make their "agreed upon" payment so they "owe" money to Proactiv. And if you owe money to a company you have a payment agreement set up with, you can't cancel it until you pay, which is totally unfair - but trying to get legal recompense or not paying will just cost you more. If that's what happened, you should pay the amount they claim you owe (I know, it sucks, someone really should make a facebook group or something to start a giant lawsuit [not I though, I'm lazy =P]) and then immediately follow the two steps I did; call Proactiv to cancel, then contact your payment method's customer service to block more payments. And one last thing, which is perhaps the most annoying of all: when calling customer service you should be super-polite. Even if it's Proactiv's customer service. Keep your head cool and tell them clearly you would like to cancel your ongoing subscription, wait until they transfer and through the transfer, wait through the spiel at least one agent will give you about all the other "awesome" opportunities they have, and then politely say "No thank you, I would just like to cancel my subscription and not be charged anymore." Keeping your head clear and not getting in any grudge matches with customer service agents will get you through the hassle as fast as possible. (Still not very fast as, like other people have said, Proactiv is totally an evil company owned by Her Imperious Condescension the Batterwitch. but still.) Aaaaaaaaand... that's all the advice I've got! Just know that everyone else is pissed off too, and if we all spread the word about how awful Proactiv is and don't buy it the company will have to go under eventually.
  • 0
    d
    i had the same problem happen to me, well actually still happening at the moment. i ordered 2 proactiv packages and it was almost a month later and i still didnt get them. so i called them and asked them why i didnt get it. and they told me it was on back order. so i cancelled one order and they told me that they would give me my money back for one order but instead of giving me my money back i got charged TWICE more for my order!!!!!! So i have been charged all together 300 dollars for 1 order of 69.99 and i NEVER even got any shipped to me YET! So i called my bank and they told me they would do an investigation on my orders and they would get back to me 3-5 business days. i just recently (yesterday) got an email saying that my order has been shipped. so i called purolator and told them my tracking number and then they told me that they have no records of my order!
  • 0
    pondfish
    I agree!  They ship from "separate" companies outrageously overpriced goods.  And NO it is not obvious that that you are agreeing to a "replenishment" program!  The fine print is TOO hidden to be ethical!
  • 0
    PGOODY321
    Same problem for me!! They are a total rip off and kept telling me I agreed to this when I ordered originally! I find it funny they charge your account immediately but it took 4 business days to refund it!
  • 0
    Zhanna
    I ordered proactiv plus on march 10 of this year. My order was 29.995plus shipping. I also in the offer accepted that every 30 days they will send me new supplyes for 30 days for 29.95 plus s/h, and it was convenient so I agreed. To my astonishing surprise, when I checked my credit card bill, I noticed the proactiv charge on March, 26th for 43.95 and than my charge on March 10 was 39.95. When I called the proactive, I've been told that I agreed to 3 payments of 39.95 and that's what they are charging me.  I canceled my subscription immediately, I called my credit card company and I'm going tomorow to to my bank to talk with manager and to see what can be done to protect my credit card from further charges. After I canceled my subscription with thus scaming company I received the e-mail from them, on top oa all thus charges I still owe according to them about $130.
    Let me tell you, I'm an educated person, I've been ordering on line many times before, I look and I check carefully everything I order on line. I did not see anywhere at the time of my order that the product I'm ordering will cost me that much money. My total order was $29.95 plus s/h. I called and I read to the manager their offer and I asked her to point out to me where it said that it will cost other than indicated amount, she couldn't answer my question.
    So, like I said I'm going to my bank and I will show them the offer I want my bank to investigate this scam and I think the attorney general should investigate this scaming practices, which I think we all should file a complaint to attorney general and stop this scam once and for all.
    I've never been this deceived before and let me tell you, I'm the wrong person to mess with.
  • 0
    ana
    Call your bank and tell them this company is debiting your account without your agreement.  Tell the bank you only agreed to the initial shipment.  The bank will stop them from debiting your account for 2 years.
  • 0
    Lin
    I have the same problem, they kept charging my card one recent is july 29 2014. I was forced to cancel an account I never subscribe.  I order mine over the phone. for the price of 29.95.. I want to try it to see if it works, she told me to try the bigger bottle for 39.95. that will last me 90 days. I said ok, but I insisted to her that I only want to try it for one time.  And if I want to order again; I will order it either online or by phone.  the products works, and I went order it online for 29.95...my card was charged without receiving the products. so I disputed it to mc and gave me the credit.  then I received the products it came it late after 15 days of purchasing it.  I went to check my balance on my cc they charged my card of 29.95. So I paid it cause I received the product even it was late. after I paid it, they charged me again for 39.95 june 24, then another charged for 39.95 on june 27, I called my mc to disputed it and have my account number changed to a new number so they cannot charged my account again. But they were able to charged my new card on july 29 for 39.95. It would be nice if I received the products I was being charged for but I did not.  I was confused...I called my cc company in how is it possible, that they can charged my new card without me giving it to them?  My cc company recommended that I should talk to proactive and cancel my account with them, I said ok..first of all I did not open an account with them or subscribe. I thought I have no reason to call them but I went ahead to talk to lady from proactive with my cc representative as well listening to our conversation at first she was very nice and she asked if she could have my first name, last name and zip code, I said ok, gave it to her and Im waiting, she said, she cannot retrieved my information on computer I wasn't on her file she cannot help me. I asked her, why is proactive able to charged my new cc number if she doesn't have me on file? she cannot answer it..she keep giving me run around about me asking to much questions, and Im rude to her that she could lose her job over this, she threaten to hang up on me cannot help me if I'm being rude to her then I realized what she was doing, I said to her what is this comcast? you refused to closed my account that I never open or agreed to subscribe to begin with..I just lost it..yelled at her cussed at her after she told me that she will closed it If I agree to pay 89.00. I told her I will never pay 89.00 dollar for what!!!. i was screaming loud...I was very upset and lost my cool. because I did not understand why I was being charged without receiving products and was told I signed up subscriptions monthly in the last day I was closing it.  It was a terrible experience, I thought I was gonna have an heart attack. I felt lousy, and learn my lessons to never order to proactive again. there are other products out there just as good like murad products. it just too bad the products works. they just scammed you .and treat you like [***]. nobody should have to experience that kind deceitful practice.
  • 0
    Beth
    I never ordered their product at all -- my credit card info was stolen and someone signed up for a ProActiv subscription to be shipped to someone in Oregon (I'm on East Coast). I called and wrote, filed fraud charge with my bank who refunded my money, yet guess what I keep getting in the mail???  Bills and threats of collection action. I never ordered it! Thank goodness I work for a law firm and I can sue them. This company needs to be shut down!
  • 0
    Ken
    Hello All You Complainants,
    Thank you all for your help. I was about to place an order but after reading about your GR experiences I feel
    I,ve been "Saved by the bell!" Thanks again.
  • 0
    Anonymous
    Pro active is totally fraud this was happened to me too,thank.god ive changed my card.do not pur chase or else you will regret
  • +1
    Claire Molden
    I'm glad I'm not the only one to be having problems with this awful company, they sent me a package I didn't want so I blocked them from taking any further payments from my bank a month later then they tried to deliver another package to my door which I refused. I kept the first package as I thought I had paid for it. a few months later I've started getting letters demanding payments for it! I've sent the package back but they are still insisting I am out of the 60 day money back guarantee so now want me to pay £40 for it despite the fact they have the products! So now I'm stuck and don't know what to do

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