No flowers delivered
Complaint
Victoria More
Country: United States
I ordered flowers for my mother-in-law's birthday. They were not delivered. The night that they were supposed to be delivered they called and said there would be an extra charge. I still don't know why there was an extra charge. My husband gave them our credit card again over the phone. It was quite late already and he asked them if the flowers are going to be delivered tonight. They confirmed.
The flowers were never delivered. I called to complain the next day. Their response was "there is nothing we can do".
I found out later that when they accept an order at a given price, they shop your order around, and see if they then can find some local florist who will accept it. They never tell you this, and don't even tell you if they can't get it delivered.
The flowers were never delivered. I called to complain the next day. Their response was "there is nothing we can do".
I found out later that when they accept an order at a given price, they shop your order around, and see if they then can find some local florist who will accept it. They never tell you this, and don't even tell you if they can't get it delivered.
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