Unlocking Iphone 4
Complaint
Kris
Country: Canada
I have a 3 year contract with Telus. I got an iphone5 with the contract. Unfortunately, I lost the iphone5. So I acquired an iphone4 from my buddy. He is also with Telus, though the iphone 4 I bought was locked into Rogers, his old provider. So I called Rogers, and after several hours of customer service, got my buddy to confirm all the details to have it properly unlocked (since it was under his account he had to verify all the info for security purposes) then I paid the unlock $50 fee. The reps told me that it would be good to go after I factory reset it with itunes and voila.
Well, I reset it but then I got a SIM not recognized message. tried it again over the next few hours and same. So i called Telus and they checked the SIM, it's active and aok. They told me to call back Rogers to confirm, which I did, and they told me to check with Apple. So I went to an Apple store and a tech rep checked my phone and said that it was in the process of being released from Rogers and it would be a few days. ok. i waited. A week. Checking every day and same SIM not recognized message. I went back to Apple a week later and they told me that Rogers was still holding onto the phone locked.
So I called Rogers again today and they told me that the phone was never unlocked, that I gave them a different IMEI code and that they would neither unlock the phone or refund my monies. I pleaded with the rep and was as patient as I could be but they would do nothing for me.
I am not a client of Rogers. I have a rogers phone. I paid to unlock this phone after providing the IMEI code on this phone, having the previous phone owner and account holder verify all information and authorize this change over, and paying the fee. And now they are telling me that I have made the error. I was extremely patient and respectful until the last few minutes when after spending another hour on the phone with customer service I was told it was my fault and unless I paid another 50$ to unlock this IMEI there was nothing else they could do.
If the IMEI code is attached to the phone then what device did they unlock and how did they not know that I was unlocking another device associated with whatever number they said I gave them last week? And how on top of that did they accept my payment for the unlocking of a device that -given their explanation that I gave the wrong info - was clearly not the device |I was calling for?
This has been the biggest waste of time I have ever had the displeasure of experiencing from any company. The customer service is great until they are unable to figure out whats wrong. They took my payment and provided no service. In my opinion this looks like consumer herding. I essentially h ave paid monies to this company for falsely indicated service. And no one there knows whats going on. I M NOT I WITH ROGERS AND I DO NOT RECOMMEND THIS COMPANY TO ANYONE. AND TO WHOEVER SEES THIS DON'T WASTE YOUR TIME UNLOCKING ANYTHING.
Well, I reset it but then I got a SIM not recognized message. tried it again over the next few hours and same. So i called Telus and they checked the SIM, it's active and aok. They told me to call back Rogers to confirm, which I did, and they told me to check with Apple. So I went to an Apple store and a tech rep checked my phone and said that it was in the process of being released from Rogers and it would be a few days. ok. i waited. A week. Checking every day and same SIM not recognized message. I went back to Apple a week later and they told me that Rogers was still holding onto the phone locked.
So I called Rogers again today and they told me that the phone was never unlocked, that I gave them a different IMEI code and that they would neither unlock the phone or refund my monies. I pleaded with the rep and was as patient as I could be but they would do nothing for me.
I am not a client of Rogers. I have a rogers phone. I paid to unlock this phone after providing the IMEI code on this phone, having the previous phone owner and account holder verify all information and authorize this change over, and paying the fee. And now they are telling me that I have made the error. I was extremely patient and respectful until the last few minutes when after spending another hour on the phone with customer service I was told it was my fault and unless I paid another 50$ to unlock this IMEI there was nothing else they could do.
If the IMEI code is attached to the phone then what device did they unlock and how did they not know that I was unlocking another device associated with whatever number they said I gave them last week? And how on top of that did they accept my payment for the unlocking of a device that -given their explanation that I gave the wrong info - was clearly not the device |I was calling for?
This has been the biggest waste of time I have ever had the displeasure of experiencing from any company. The customer service is great until they are unable to figure out whats wrong. They took my payment and provided no service. In my opinion this looks like consumer herding. I essentially h ave paid monies to this company for falsely indicated service. And no one there knows whats going on. I M NOT I WITH ROGERS AND I DO NOT RECOMMEND THIS COMPANY TO ANYONE. AND TO WHOEVER SEES THIS DON'T WASTE YOUR TIME UNLOCKING ANYTHING.
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