trip cancellation
Complaint
sheldon m. bulwa
Country: United States
Our claim was denied supposedly due to a pre-existing condition of our son. He has suffered from chronic depression which
at times becomes acute. At the time of our trip he became acutely depressed and we were advised not to leave the
country by one of his doctors as she was concerned for his life. We reject the denial because of a pre- existing condition.
We do not accept this denial since there are no longer pre-existing conditions. If this is not corrected, we will bring a legal
claim to the insurance regulatory complaint department. We already have been credited by the cruise company for part of the
claim, therefore Travel Guard only pays for part of the claim. Enough of these insurance companies trying to get out of
paying real claims. We were never advised of pre-existing conditions for trip cancellation insurance. we request you advise
us asap.
at times becomes acute. At the time of our trip he became acutely depressed and we were advised not to leave the
country by one of his doctors as she was concerned for his life. We reject the denial because of a pre- existing condition.
We do not accept this denial since there are no longer pre-existing conditions. If this is not corrected, we will bring a legal
claim to the insurance regulatory complaint department. We already have been credited by the cruise company for part of the
claim, therefore Travel Guard only pays for part of the claim. Enough of these insurance companies trying to get out of
paying real claims. We were never advised of pre-existing conditions for trip cancellation insurance. we request you advise
us asap.
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