Video Professor's deceiving advertisment
Complaint
Jimmy Cohan
Country: United States
After watching the Video Professor commercial, I decided to order one of the CDs from VideoProfessor.com. I figured that for $6.95 (shipping charge), you can't lose.
After I placed my order I found out that by ordering a Free CD, I was automatically enrolled into a subscription service where they will be sending me other programs and billing me if I don't return them within a certain period. That was a disappointment but I decided that I will make my mind before the deadline and cancel the service if I need to.
Well, when I received my package I discovered that my "Free" lesson came not on one CD but THREE, and the third CD was not free and if I keep it I will be billed $59.95!
From that point I decided that I had enough and called to cancel everything. The customer service gave me instructions how to send the CD back and in an hour I was in my post office mailing them back.
A week later I noticed a charge on my credit card for $59.95 from Video Professor. They charged me anyway, even though I sent the CDs back.
The next two weeks I was calling and emailing to the company requesting a refund.
I would not recommend this service to anyone. Please be aware that you might not receive what you are expecting. If something sounds too good to be true, it probably is!
After I placed my order I found out that by ordering a Free CD, I was automatically enrolled into a subscription service where they will be sending me other programs and billing me if I don't return them within a certain period. That was a disappointment but I decided that I will make my mind before the deadline and cancel the service if I need to.
Well, when I received my package I discovered that my "Free" lesson came not on one CD but THREE, and the third CD was not free and if I keep it I will be billed $59.95!
From that point I decided that I had enough and called to cancel everything. The customer service gave me instructions how to send the CD back and in an hour I was in my post office mailing them back.
A week later I noticed a charge on my credit card for $59.95 from Video Professor. They charged me anyway, even though I sent the CDs back.
The next two weeks I was calling and emailing to the company requesting a refund.
I would not recommend this service to anyone. Please be aware that you might not receive what you are expecting. If something sounds too good to be true, it probably is!
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