DELL XPS M1210 / UPGRADE ISSUES
Complaint
Fred
Country: United States
I have in September of last year bought a Dell XPS M1210 from Dell after going online to read about the system and its' capabilities. One of these was that it was capable of using an internal broadband card. The manual even sets out steps to install the card. About a week ago I called Dell customer support and told them I wanted to get an internal broadband card for the notebook. They went ahead and ordered the part and charged it to my Dell account. When I received the part I found to my astonishment that two antenna wires that are supposed to connect to the broadband card were absent. I was advised that I needed a new back for the display panel that comes with all the wires. This was ordered on my Dell account once more.
The very moment the shipment arrived, somebody from Dell Support called to tell me I did not need that but rather a complete display with a built-in camera that is costing me about $305. There is nowhere in the Users' Manual that it states that only the systems with built-in cameras can use internal broadband cards. There is this ambiguity about the manual that makes it very deceitful.
I have gone ahead to place the order for the new display with a built-in camera hoping that Dell will take back the old display which is just like a new one and offer me some sort of discount or credit. The customer service person rather told me I should sell it on eBay, to any of my friends or send it in to Dell for recycling at no gain. When I asked for an address where I can send a formal complaint to Dell, the Customer Service person told me Dell does not have that platform in place. I asked to be connected to a Case Manager who hang up on me as I was narrating my dilemma.
This is one big flaw that places Dell customers like me in a very bad state after they had purchased an equipment in the hope of using a supposed function on the system only to be told they need to invest a fortune in something else before.
I want to take this issue up even in the courts because of the misleading literature on the broadband connectivity of the system. Are there any guidelines out there on how I should pursue this?
The very moment the shipment arrived, somebody from Dell Support called to tell me I did not need that but rather a complete display with a built-in camera that is costing me about $305. There is nowhere in the Users' Manual that it states that only the systems with built-in cameras can use internal broadband cards. There is this ambiguity about the manual that makes it very deceitful.
I have gone ahead to place the order for the new display with a built-in camera hoping that Dell will take back the old display which is just like a new one and offer me some sort of discount or credit. The customer service person rather told me I should sell it on eBay, to any of my friends or send it in to Dell for recycling at no gain. When I asked for an address where I can send a formal complaint to Dell, the Customer Service person told me Dell does not have that platform in place. I asked to be connected to a Case Manager who hang up on me as I was narrating my dilemma.
This is one big flaw that places Dell customers like me in a very bad state after they had purchased an equipment in the hope of using a supposed function on the system only to be told they need to invest a fortune in something else before.
I want to take this issue up even in the courts because of the misleading literature on the broadband connectivity of the system. Are there any guidelines out there on how I should pursue this?
Comments
Dell stinks, like you now, Smell.
The 2 antennae should already be present in the display portion of your ntoebook. They just need to be connected to the internal broadband card.
If they're telling you to repalce the whole LCD panel, tell them to take a hike and send you just the parts required and nothing more, you're not going to pay for it.
Trying to get money back from Smell computers is like trying to reuse a condom, it's just not possible.
Thank you.