Unauthorized charge to my account
Complaint
John Ross
Country: United States
Some months ago, I "joined" Seattle Coffee Direct and was disappointed to find that I was going to get auto-shipped over priced coffee. I called to cancel and thought that it was over, only to see a new charge on the debit card today.
Comments
http://www.bbb.org/chicago/business-reviews/p ... ton-il-36000239
"...
Business Contact and Profile for Peel, Inc.
Name: Peel, Inc.
Phone: (847) 424-0954
Fax: (847) 424-0986
Address: 990 Grove St Ste 204
Evanston, IL 60201-6512
Business Management
Additional company management personnel include:
Jennifer Carani - VP Customer Relations
Kelly Egan - VP of Customer Relations
Additional Addresses
PO Box 4004
Evanston, IL 60204
5603 W Howard St
Niles, IL 60714-4011
Additional Phone Numbers
Tel: (877) 809-4360
Tel: (866) 794-2030
Tel: (888) 747-3264
Tel: (877) 807-2929
Tel: (888) 624-2877
Tel: (877) 807-2929
Tel: (888) 217-2233
Tel: (888) 963-2233
Additional Fax Numbers
Fax: (847) 424-8225
..."
Fast forward to Nov 27th (the busiest shopping weekend of the year) and I had two charges on my card from them. Later that week I had UPS show up and try to deliver two packages. Very sneaky as most people during the holidays will accept all packages they get and sign for them and then they got ya.
This is what you need to do:
1. Call you credit card company and report fraudulent charges. Report the card number as stolen too so that they can't do it again.
2. Refuse any packages that you do not recognize as ordering or not from people you know. Once you sign for it from UPS, filing a fraud claim with your card holder will be more difficult as they will then have proof that you received and accepted the merchandise.
3. If you clicked on their link on a 3rd party website, let that website know that one of their advertisers is committing deceptive business practices and potential fraud so that they will take down their ads.
Chase was great and reversed the charges in a matter of a few days.
May be a dispute with their coffee supplier.
http://dockets.justia.com/docket/court-mndce/ ... case_id-110766/
"...
European Roasterie, Inc. v. Dale et al
Plaintiff: European Roasterie, Inc.
Defendant: Brian Dale and Peel, Inc.
Case Number: 0:2010cv00053
Filed: January 6, 2010
Court: Minnesota District Court
..."
http://dockets.justia.com/docket/court-miedce ... case_id-245387/
"...
Search Cactus, LLC v. Peel, Incorporated et al
Plaintiff: Search Cactus, LLC
Defendant: Peel, Incorporated, Peel, LLC and Brian Dale
Case Number: 2:2010cv10046
Filed: January 5, 2010
Court: Michigan Eastern District Court
..."
"BBB Warns That Peel Inc. Has 1,300 Complaints In A Year
by bbbconsumeralert on Jan.07, 2010, under Life
A Chicago-area business that uses multiple websites to sell everything from posters to coffee to jewelry, is under fire from over a thousand consumers all over the nation who claim they were misled by the company’s sales practices or charged for items they never ordered.
Better Business Bureau of Southern Arizona warns that Internet surfers might want to think twice before doing business with Web sites connected to Peel, Inc. (www.peel.com) of Evanston, Ill. On its headquarters site, Peel describes itself as a “pioneer in the field of Internet commerce and marketing.”
BBB serving Chicago and Northern Illinois said the company has received more than 1,300 complaints in the past year, including at least four from Tucson. It has an “F” grade with the BBB, the lowest grade possible.
On its report, the BBB lists 19 different Peel, Inc., websites, including www.shopdani.com, which sells jewelry; www.seattlecoffeedirect.com, which sells coffee; and especially posters.com or www.posterpass.com, both of which sell a variety of types of posters. As of this week, those sites said they were not accepting new orders.
Complaints allege undisclosed or unauthorized charges, lack of clearly disclosed shipping and/or membership fees, and deceptive advertising. Many consumers say they received orders that were never ordered or authorized and difficulty obtaining refunds.
Several St. Louis area consumers said they were able to stop unauthorized charges only by canceling their credit or debit cards.
Kim States, BBB President, says Peel and its related businesses have left a “wide path of angry and disillusioned consumers” across the U. S. “This company has victimized consumers from California to New York. Sadly, the Southern Arizona region has had its fair share of problems.”
Steve J. Bernas, president and CEO of the Chicago area BBB, said that while the company is resolving their complaints with his office, there is an ongoing pattern of complaints concerning its business practices.
..."
If you have unauthorized charges under any of their names, you better file a dispute with your bank IMMEDIATELY.
https://www.posterpass.com/dynamic/
"www.posterpass.com is no longer accepting orders at this time and is no longer maintaining customer service via phone. All customer service requests must be registered as stated below. If you have an issue regarding a previous order or for any other issue please contact us by submitting an email to the following address, refunds@peel.com. Please include your Full Name, Address, Email Address, Phone Number, the amount you were charged and the reason why you feel you should be refunded. ..."
https://www.shopdani.com/main/
"www.shopdani.com is no longer accepting orders at this time and is no longer maintaining customer service via phone. All customer service requests must be registered as stated below. If you have an issue regarding a previous order or for any other issue please contact us by submitting an email to the following address, refunds@peel.com. Please include your Full Name, Address, Email Address, Phone Number, the amount you were charged and the reason why you feel you should be refunded. ..."
https://www.seattlecoffeedirect.com/main/index.php
"www.seattlecoffeedirect.com is no longer accepting orders at this time and is no longer maintaining customer service via phone. All customer service requests must be registered as stated below. If you have an issue regarding a previous order or for any other issue please contact us by submitting an email to the following address, refunds@peel.com. Please include your Full Name, Address, Email Address, Phone Number, the amount you were charged and the reason why you feel you should be refunded. ..."