Screwed up order, wont make it right.
Complaint
Scott Eastman
Country: United States
I ordered a bedroom (mistyle) for my daughters christmas on December 03. I was assured it would be available for pickup on December 16th. I live 100 miles from their distribution center. After numerous phone calls and no return calls from salesman and managers at 1773 S 300 West -Salt Lake City, UT 84115
(801) 433-4663 one got thru and I was assured it was ready for pickup. I saddled up and made the trip on the 5ft of January. Two major items were not added to the original ticket, but the payment does reflect them. After dealing with numerous people and two hours of phone hold time I was told Keith would call me back. Now they are telling me I have to place an additional order and pay for needed items as well as wait another month. My daughter really wants all the pieces, but we are scared to death to spend another $400 and get screwed and jerked around by all the incompetents that lye in the wake of such an attempt.
I cannot believe a company that run its business and company service in such a poor way can stay in business. I know I will make the additional order to make my child happy, but I will seriously be insulting my own intelligence in the process.
Word of advice. Stay away from this company and do your business elsewhere. You have been warned.
(801) 433-4663 one got thru and I was assured it was ready for pickup. I saddled up and made the trip on the 5ft of January. Two major items were not added to the original ticket, but the payment does reflect them. After dealing with numerous people and two hours of phone hold time I was told Keith would call me back. Now they are telling me I have to place an additional order and pay for needed items as well as wait another month. My daughter really wants all the pieces, but we are scared to death to spend another $400 and get screwed and jerked around by all the incompetents that lye in the wake of such an attempt.
I cannot believe a company that run its business and company service in such a poor way can stay in business. I know I will make the additional order to make my child happy, but I will seriously be insulting my own intelligence in the process.
Word of advice. Stay away from this company and do your business elsewhere. You have been warned.
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