Rs 99 deducted for game download
Complaint
Atul Karwa
Country: India
I received a message that Rs 99 has been deducted for Java game download. On contacting the customer care the executives were not ready to listen to my complaint and I was disconnected after being made to hold the line. The executives were rude and very stubborn.
I have not downloaded any game nor have clicked on any of their links and want my money to be reimbursed.
I have not downloaded any game nor have clicked on any of their links and want my money to be reimbursed.
Comments
This is to inform you that your concern listed on 22 Aug. 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@in.airtel.com with your contact details (address and landline or mobile phone number).
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
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We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@in.airtel.com and we will be happy to be of assistance.
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
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This is a big racket of Airtel. They simply deduct money after sending message saying that some or the other game is downloaded, although no thing is downloaded. If you call customer care, they try to blame us as this usually happens when we are browsing the internet.
They tell us that we have clicked on something to subscribe the game. If you call their bluff and complaint loudly, they usually put back the money.
This is a serious problem. Thousands of people are being duped. Only a few are raising their voice. We need a address to complaint to someone.
We need to take some action... Either a PIL or a complaint to TRAI.
WHN CUST CALS AND ASK 4 99 RS DOWLOAD IF THE AGENT HAD NOT GVN THE WAIVER MEANS HE GETS ADDITIAL 15 RS INCETIVE HE FIGHTS FOR THAT
WHN CUST CALS AND ASK 4 99 RS DOWLOAD IF THE AGENT HAD NOT GVN THE WAIVER MEANS HE GETS ADDITIAL 15 RS INCETIVE HE FIGHTS FOR THAT
WHN CUST CALS AND ASK 4 99 RS DOWLOAD IF THE AGENT HAD NOT GVN THE WAIVER MEANS HE GETS ADDITIAL 15 RS INCETIVE HE FIGHTS FOR THAT