Home Modification-Really?

ComplaintsBanksBank of America N.A. Home Loans

Complaint

0
Getting Even
Country: United States
Bank of America said we did not qualify for a home modification 3 years ago although our income had reduced. Instead they offered to refinance for a $2000.00 fee. I asked for a 15 year mortgage. We received paperwork for a 30 yr. with no savings on interest and fees of $6000.00. We never signed anything and all I got was a voicemail to state we wanted a 15 year mortgage and that we had a good faith estimate of fees
of $2000. We received a message they would honor the fees but did nothing about the term.
Then we received a message that we had an appointment to close. WE NEVER signed anything to
expect a closing date because it was not what we wanted to pay for.  I left a very defined message to say the least.
Recently we went again to try a home loan modification. Our payments were behind 45 days. Again we were told we did not qualify. I refused to leave any copies of our financial information. At that point it was none of their business.
The following day we received an Intent to Foreclose in the mail. With a balance due for one month at twice our mortgage payment. I was livid.
I made one payment, then another payment the same day. Then a week later I made another payment that placed us a month ahead.
We have since received letters, FED EX packages and and packets from a company called Titanium
Solutions and Bank of America that want us to give up our financial information with offers to help us through our tough financial times. No one at B of A branches could tell me who Titanium Solutions were. And I refused to give them any information when they started calling us.
We have a letter that says we now have a designated Customer Services representative so I asked her how I get a copy of our amortization schedule. She said she did not know what that was. That scared me. She is supposedly a Manager in the Home Loans, Home Modification and Debt Collections Department.
I am so done with B of A. So I made another payment that now puts us two months ahead and yet
to receive a payment statement. I just have receipts and copies of Cashiers checks.
So now, I am making it my mission to totally screw up their accounting. I will make $5, $10. up to $100. principal payments every other day until I can prove they are not worthy of handling our mortgage.
I will continue to collect all there BS paperwork and letters of intimidation to send copies
to FHA, HUD, the newspaper, attorney general, an attorney, and every other organization I can think of
to mess up there days as bad as they have messed with mine.
I can only hope I can prove that they use the US mail to fall into a felony offense punishable by imprisonment. Racketeering is a major no-no.
So B of A you might have our mortgage, but by the time I'm done, you may want to give it to another lender.
I have only begun to fight. And I am doing it by the book.

FOR ANYONE THAT HAS HAD ISSUE WITH B OF A AND THEIR HOME LOANS - I  SUGGEST YOU START MAKING REGULAR AND SPORADIC PAYMENTS TOWARD PRINCIPAL SO THEY FEEL THE PAIN OF THEIR TRYING TO PUSH PEOPLE AROUND. EVERYONE CAN COME UP WITH $5.00
A WEEK OR MORE OFTEN TO MESS WITH THEM. BY LAW THEY HAVE TO ACCEPT AND APPLY
PRINCIPAL PAYMENTS. ALL YOU NEED IS YOUR ACCOUNT NUMBER.
HARASS BACK.

Comments

  • 0
    Vox populi
    I agree with you, I am having the same problem. I asked BOA to refinance and I had no problem in paying the mortgage at earlier interest rate, they have taken more than two months and not responded with the final loan approval.
  • 0
    Very unhappy B of A Customer!!!!
    I, too have been trying to get a modification since May 2012 to no avail. When I first called I was told they have to take some information from me and then submit it to see if I qualify and if I qualify I will receive the modification packet in the mail. Months went by and no response from B of A until August I received a letter saying I've been assigned a relationship manager. I tried calling the relationship manager numerous times every week but only got her voicemail. A few weeks after receiving the letter advising of my assigned relationship manager, I received another letter stating that she is no longer assigned. A few weeks after that, again, I received a other letter stating she was assigned then a couple days after that again, another letter saying she was no longer assigned. I then, a week later received another letter saying my modification was cancelled because documents were requested and I did not provide them. I became very confused by that letter because NO ONE requested any documents from me whether via phone or mail. I then called B of A again in October 2012 to inquire what is going on with my modification only to be told that u need to complete documents. I did not complain, I completed the documents and sent them back promptly. A week later the new assigned relationship manager told me it was not approved because it does not show the need even though on my income worksheet and my bills it shows I am short over $1000/month in income for bills. I also went as far as explaining to the new assigned relationship manager that I am a newly grad and was to finalize my divorce plus I was out of work for 7 months and the new job I work now is not even half the income I use to make when I purchased my home. The assigned RM states she would go back to the underwriters to have them revisit my file and asked me to fax a copy of my divorce decree. I faxed the decree and here it is 2 months later and I a yet to get an answer instead eh keep going back and forth telling me all kinds of excuses with the latest excuse being that "your ex husband was not on the lien so that won't make you qualify for the modification". I became very upset and told the assigned RM I will be reporting B of A for their shady practice and worse I am struggling to decide "should I pay my heating bill or should I pay my mortgage or should I buy food to eat or should I pay my student loans". These shady practices by B of A has to stop"!!!!!

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