This has to be illegal

ComplaintsSatellite and Cable TV ProvidersDish and Frontier

Complaint

0
Frustrated
Country: United States
I had Dish bundled with Frontier internet. I couldn't wait for my 1 year contract to end with Dish. Every month I had to dispute charges on my bill. My bill kept growing and my channel line up kept shrinking. When I called to cancel Dish, they said I had another year on my contract because I added a joey. No one told me about this. Nothing was mentioned on my statements either. I cancelled anyway and they said I will have an early termination fee.  I bundled Frontier Fios tv with my Frontier internet . I was very happy with the service for about 3 months then my bill showed a past due balance of  $450.00 from Dish. I called Frontier and told them that I no longer have Dish, and they let me pay my current bill disregarding the Dish portion as a mistake. on December 15, right after paying my new bundle in full, my tv service was disconnected for non payment. I would have to pay the past due Dish bill in full to keep my new service. I couldn't afford this around Christmas and when frontier wouldn't work with me to keep my service, I had to cancel my new contract and get another early termination fee. I have told Frontier to send boxes to return the equipment countless times to no avail. I am still being charged monthly service fees that now total over one thousand dollars. I get a different run around every time  I call customer service. Isn't this illegal? Dish sent me to collections and got my new service disconnected. Frontier said they bought my dish debt. Has anyone else experienced anything like this?

Comments

  • 0
    LaLoni Roberts
    Yes, I payed my bill in full and you know you are billed a month in advance.  I terminated service within 48 hours of doing so.  I was early termination with Dish Not Frontier.  I settled with dish and it was a zero balance.  Frontier continued to charge me for dish as well as many other fantom fees that as you look at the bill increase and inflate through the dates on the bills you are fully aware ther is a problem with the charges with the math with the fraud with the lies from customer service when I called 1 of a million times to straighten it out I was promised moe than once it was fixed I owed nothing would get a bill saying so in the mail.  Not only did that not happen now it is on my credit report. I have even disputed once and I will again with a denial to remove it!  They owe me money after you took my balance and my date to terminate and the service I had paid for in advance by a month and the money I paid dish already. I am just [***] up about it! That is why there is a small print that says you can't sue them.

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