Luggage
Complaint
Tadesse A Bairu
Country: United States
To Whomever it may concern:
I am writing the following statement in regard to my flight experience and overcharging for my luggage:
Ticket number: 0018710687194/95 E-ticket
From Minneapolis, MN, US (MSP) to Asmara, ER (ASM)
Depart: Sun, Jan 29, 2012 (3 stops)- Return: Thu, Mar 01, 2012 (3 stops)
Airline Confirmation: Frontier Airlines (GEHQRQ)
: Lufthansa : 36W192
: American Airlines: LTOJXP
On January 29, 2012, I flew from MSP (Minneapolis/St Paul) airport to DEN (Denver) with Frontier airline with connection flight on Lufthansa to Asmara, ER. I had two luggage for 50 lb each and I had 2 pieces of carryon luggage. At MSP airport Frontier Airline charged me $90.00 for all luggage. They stated that they are considering this connection to DEN as a domestic trip even though I showed them my international connection flight information. That is why they charged me for all 4 pieces of luggage. At Denver airport, Lufthansa charged me $800.00 for my two small pieces of carryon luggage. When I arrived at Denver airport, Lufthansa staff asked me to pay for the two pieces of carryon luggage, $200.00 each, for a total of$ 400.00 for the two luggage. I didn't want to argue with the staff and interfere my trip, so I agreed to pay the fees. Upon my return from the trip a month later, I found out that My Visa card statement (4845070000030167) indicates that I have been charged $800.00 instead of the original $400 that Lufthansa said they were charging. Unfortunately I lost receipts that I paid $ 200.00 each for the two excess luggage for the total of $400.00. I flew Lufthansa flight number 447 from Den to Frankfurt at 04:45 and arrived at Frankfurt at 10:30am on Jan 30. I am enclosing my Visa statement copy.
My whole flight experience and the rest of my vacation in my home country of Eritrea for a month became less exciting by the thought of having this unexpected expense. I paid $1402.44 for my ticket, which is the usual rate during this season. I am requesting to please refund the $800 that was charged by Lufthansa.
Sincerely,
Tadesse A. Bairu
I am writing the following statement in regard to my flight experience and overcharging for my luggage:
Ticket number: 0018710687194/95 E-ticket
From Minneapolis, MN, US (MSP) to Asmara, ER (ASM)
Depart: Sun, Jan 29, 2012 (3 stops)- Return: Thu, Mar 01, 2012 (3 stops)
Airline Confirmation: Frontier Airlines (GEHQRQ)
: Lufthansa : 36W192
: American Airlines: LTOJXP
On January 29, 2012, I flew from MSP (Minneapolis/St Paul) airport to DEN (Denver) with Frontier airline with connection flight on Lufthansa to Asmara, ER. I had two luggage for 50 lb each and I had 2 pieces of carryon luggage. At MSP airport Frontier Airline charged me $90.00 for all luggage. They stated that they are considering this connection to DEN as a domestic trip even though I showed them my international connection flight information. That is why they charged me for all 4 pieces of luggage. At Denver airport, Lufthansa charged me $800.00 for my two small pieces of carryon luggage. When I arrived at Denver airport, Lufthansa staff asked me to pay for the two pieces of carryon luggage, $200.00 each, for a total of$ 400.00 for the two luggage. I didn't want to argue with the staff and interfere my trip, so I agreed to pay the fees. Upon my return from the trip a month later, I found out that My Visa card statement (4845070000030167) indicates that I have been charged $800.00 instead of the original $400 that Lufthansa said they were charging. Unfortunately I lost receipts that I paid $ 200.00 each for the two excess luggage for the total of $400.00. I flew Lufthansa flight number 447 from Den to Frankfurt at 04:45 and arrived at Frankfurt at 10:30am on Jan 30. I am enclosing my Visa statement copy.
My whole flight experience and the rest of my vacation in my home country of Eritrea for a month became less exciting by the thought of having this unexpected expense. I paid $1402.44 for my ticket, which is the usual rate during this season. I am requesting to please refund the $800 that was charged by Lufthansa.
Sincerely,
Tadesse A. Bairu
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