relentless telemarketing
Complaint
Mark S.
Country: Canada
Are telemarketing calls from Rogers Cellular driving you crazy? Have you asked them to stop calling yet the calls continue? Have these calls been eating away at your airtime? Are you ready to send a message to Rogers that you’ve had enough? If so, send me your name, cell number and story. We are collecting and forwarding this information to the CRTC and if enough people respond there may be a possibility of a class action lawsuit and / or credits from Rogers to compensate for the abuse of your phone number and wasting your time
Thank You
Mark
kawartha.lakes@yahoo.ca
Thank You
Mark
kawartha.lakes@yahoo.ca
Comments
I figured I'd check it out and updated my profile to NOT received either email, text or phone messages from telemarketers.
The very next day, I started to receive calls from 1 (866) 435-7960 some of which I picked up and was disconnected after a few seconds. I also started to get text messages from Rogers.
Once at home, I used my land line to phone to call the number. The message said that if I wanted to remove my number from their calling list, to enter it now... "if this is correct, press 1" which I did. A message said "your number has been removed from our list". I thought it was the end of it.
I kept receiving calls 2 to 4 times a day.
Today December 12, 2011, I phoned Rogers customers service to inquire. I asked why this number was calling, why it started right after I had changed my telemarketing profile to "NO text, phone or emails" and if I was going to get a refund for the airtime when I picked up the calls. I was put on hold 3 times and was told it wouldn't happen anymore but I wouldn't get a refund. I figured "oh well, it's only 0.$80
Well it's not happening any less either. I got called twice again.
How many more clients had picked up the call and got billed for the air time? Rogers claims to have 9.3 million subscribers. Even if 10% of those customer got charged for the airtime for one of these calls, that $372000 in Rogers coffers. That's fraud plain and simple.
I had never answered the calls because of alerts in these threads.
Customer Service advised me that those calls would be blocked.
Three months ago I began to receive calls from a different telemarketer, which similarly were not answered thanks to info in these threads.
Now they start again.
Further, last week when I rang Rogers to inquire regarding international call costs from my cell phone, her first reply was an attempt to upgrade my account to some sort of Plan.
Rogers, please be firmly advised: The fuzzy signal and sometimes garbled speech I receive here in southern MB, plus the repeated annoyances from your telemarketers you assured me would be blocked, plus more marketing blahblah from your own personnel, plus the discourtesy from sales associates in your Winkler franchise, plus the unavailability of a chair on which to sit as I wait endlessly for the associates to cease blathering either with customers or amongst themselves (their "entitlement", they'd claim), is sufficient for me to terminate my account.
Stand bloody by!
by Rogers Wireless Sucks on Friday, November 30, 2012 at 9:57pm ·
Rogers Wireless treated my wife the way telephone scammers treat their "customers". My wife does not use her cellphone very frequently so she had a Pay-as-you-go plan. This is what happened in mid November of 2012:
First someone repeatedly called from 1-866-435-7960, my wife ignored it, finally after several days she answered, she spoke with a person who presented herself as a Rogers employee working in their marketing department, her name was Anna and her employee ID was 21311.
Anna offered my wife a 50% discount on a monthly plan which normally cost $27+TAX per month. My wife, naively, accepted her offer however she told Anna she did not feel comfortable giving her ID information over the phone. Anna said my wife could call 1-866-435-7960 and ask for her.
My wife called that number however could not reach anyone. After that my wife called Rogers general number 1-888-764-3771 and first thing she did she asked if a person who called from 1-866-435-7960 number was indeed a Rogers employee, she was told that was another company who is doing marketing for Rogers. My wife explained to the Rogers Wireless representative she was offered a $13.5 plan (50% discount) and she wanted to know if that offer was a valid offer or not.
Rogers Wireless representative said: "Yes, there is a note on your file, you qualify for a 50% discount" my wife asked if that was a promotion which will end in a few months, he said no, this is not the promotion, then my wife asked if this 50% discount means she would enter in a fixed term contract, Rogers employee said, no, there is no contract.
So my wife provided him with her ID information and he set up an account. He did add at the end of the conversation that my wife should call Rogers in case if her first telephone bill does not reflect 50% discount they promised.
Yesterday she got her first Rogers Wireless bill, and yes, the amount outstanding was $27 or so + TAX, total just over $30. My wife though mistake was made so she called 1-888-764-3771 again and spoke with at least 4 persons, all of them told them such $13.5 plan does not exist but they can offer her 50% discount for the first 6 months; then my wife said that is not what she was told by two Rogers Wireless employees, then they transferred her call to another representative who asked her to repeat the whole story again. They repeated, there is no such plan, they transferred her call to the third person, my wife had to explain everything again, they could not do anything about it, except transferring her call to another person... My wife had to repeat everything again...
By the time my wife's call was transferred to the fourth or fifth person named Ali I had to take over the phone because my wife became too emotional. Ali said if we are not happy with the answer we can request "escalation" of the request, I said I certainly want to do that. Ali transferred my call to Ashley.
Ashley introduced herself as a Rogers manager. She also said $13.5+TAX monthly plan does not exist therefore no one was able to offer it to my wife, she added: however I can see one of the representatives offered your wife 50% for the first 6 months.
My response was that we do not want any discounts any more, we don't want any plan with Rogers Wireless because we were blatantly lied to two times by the Rogers employees therefore we do not want to deal with Rogers at all. Then Ashley responded that they could cancel the account however we would have to give them a 30 days notice. I said we won't be giving anyone any notice because my wife was duped into opening an account based on fake promises (straight-face lies). I said we want account erased as if it never existed because by accepting their 30 days cancellation policy we implicitely accept all other terms of the agreement which my wife never wanted to accept.
Ashley said that was the best she could do: she would stop the services tomorrow (one day after our conversation took place) and account would be closed on December 30th 2012. She said my wife would be responsible for paying for telephone service from the day account was set up (maybe two weeks ago) until today. She said Rogers would credit any outstanding charges on the December bill. I repeated my wife does not want to pay anything because she was lied to by the Rogers employees, two times they told her lies in order to make her open that account therefore any charges which stem from an invalid contract and invalid themselves. Ashley said service was provided to my wife, she needs to pay for the service.
I asked Ashley if I could get the name of her superior if I want to discuss this situation with them, she said I can use contact form on the Rogers web site, she would not give me neither name or telephone number even after my repeated requests.
I strongly believe the way how my wife was treated by Rogers Wireless is nothing short of outrageous - one would expect this kind of attitude from telephone scammers who sell "lottery tickets" to senior citizens but not from a company like Rogers.
I am creating a facebook page as a public forum for those who have similar experience to voice their opinion and for those who are choosing a cellphone company to ponder their options carefully before they sign up for any plans.
https://www.facebook.com/notes/rogers-wireles ... 119805244847242
Ivetold them countless times to stop and I don't esnttheir services, yet the calls persist.
I'll be contacting Rogers today about it. If nothing is done, then I'll be looking at other providers.
It's utterly disgusting, not to mention bordering on harassment. I am on a Rogers Pay-As-You-Go plan and have lost prepaid airtime to these clowns. Economically, given that my phone usage has increased in the last few months along with my musical activities, it's bad enough that I haven't had time to investigate cheaper plans on my own (I'm on the 40¢-per-minute plan). But for these guys to call me four times in a little over a week is inexcusable. Why can't they get it in their head by now that since I've never returned their calls, let alone answered them when they DID call, that means I don't want what they're offering?
If Rogers wants to contact me, they can do so themselves, not go through some third-party nobody who knows me even less than Rogers does. My "relationship" is with Rogers, not some third-party lackey.
I have been recieving these calls for weeks now, and despite complaining to Rogers no action is being taken. A telemarketer, which the rogers call center claims does not represent them is constantly calling. Rogers wants me to pay extra to block these harrassing calls.
Originating number is 855-760-4841.
Company Name: Zedd Customer Solutions
Phone number(s): 855-760-4841, 647-727-1645, 416-745-1333
Fax: 416-745-1334
Head Office: 325 Milner Avenue, 5th Floor, Toronto, Ontario M1B 5N1