Horrible Customer Service - No Response

ComplaintsClothing & JewelryZBsports.com

Complaint

0
Omar Smeets
Country: United States
Ordered pair of ski mitts in Dec. 2009, website shows order received and in process. No sign of product after 3 weeks and no one in customer service to answer phone regarding the order.  Left numerous voice mail and e-mail messages - no response.  Lousy customer service, no calls or messages returned, very, very disappointed.  Buyer beware. Shop this site at your own risk. Suggest you try elsewhere.

Comments

  • 0
    James
    Hello my name is James and I am the owner of Zbsports.  I was very concerned when I saw these postings on complaintwire.org and feel it necessary to post a response.  There are quite a few complaints here.  Thus far we have catered to over 130,000 online customers in the past 5 years of doing business. Based on the level of complaints here, we currently maintain a 99.99969% non-complaint satisfaction rate, however, to me this is not 100%, and not good enough.  The problem that I personally find with such a site is that it is only based on negativity, which by itself can produce nothing positive.  When you shop with Zbsports, you shop with a small company of human beings who can and will admittedly make mistakes.  Because we are not an enormous corporation, shipping and processing times can vary and may take longer.  We do however make great efforts to delineate shipping times within each product line item, where it states that it will take anywhere from 1-6 business days for the product to be available to ship from our warehouse.  Still, inventory and processing errors will unfortunately occur.  When you call our company, and if you get the voicemail, please do not forget to leave a message and include your return contact information, this is often forgotten in haste.  Customer service will get back to you within 24 non-weekend business hours, and sometimes but rarely within 48 hours if call traffic is extremely heavy.  If you have contacted customer service, allowed ample time for a return call or email and you are still upset with your shopping experience; rather than posting negative blogs on this site, I invite you to contact me direct at james@zbsports.com.  I will do everything possible within reasonable measures to try and better your experience.  I will not be able to comp your order as we have employees and bills to pay, however, I will consider any reasonable request, being that we were truly at fault, in hopes of making you a satisfied customer. Thank you for taking the time to read my message, I wish you a better and more positive shopping experience with ZBsports.
  • 0
    Elmer
    I called several times the last 2 days and I really need to talk to someone about an order I placed on shoes.[phone]607-292 3418

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