Refused Refund
Complaint
Mike Bonewits
Country: United States
BEWARE, BEWARE, BEWARE !!!!!!!
I was scammed by this fly by night company. I ordered a bottle of these pills and actually received 2 bottles. I was charged for 2 separate orders. I quickly called in and cancelled the orders a week later. Then 20 days later I received 2 more bottles of pills. I was charged $149.96 for them! I was unable to call a second time because of traveling abroad. 27 days later I was charged another $149.96 for another 2 bottles. So in 48 days, I was charged $309.90 for 6 bottles of pills. I called the company and was able to get a refund on 2 bottles after making a firm complaint. However, they said they would not do the other first 2 bottles as they said it was too long. So in the end, I spent 160.00 on a free trial period.
I was scammed by this fly by night company. I ordered a bottle of these pills and actually received 2 bottles. I was charged for 2 separate orders. I quickly called in and cancelled the orders a week later. Then 20 days later I received 2 more bottles of pills. I was charged $149.96 for them! I was unable to call a second time because of traveling abroad. 27 days later I was charged another $149.96 for another 2 bottles. So in 48 days, I was charged $309.90 for 6 bottles of pills. I called the company and was able to get a refund on 2 bottles after making a firm complaint. However, they said they would not do the other first 2 bottles as they said it was too long. So in the end, I spent 160.00 on a free trial period.
Comments
Don't count on them to cease shipping and charging you. With "free trial" scams, the whole goal is to get your account number and cram as many charges on as they can in a short time until you block it.
You better close and block your account due to fraud to prvent additional fraudulent charges. Immediately file fraud disputes through your bank for the charges they crammed. You can dispute charges within 60 days of the statement date of the statement showing the disputed charges, directly through your bank, under FRB Reg. E for checking accounts, or FCBA for credit cards.
File fraud complaints with FTC and your state Attorney General, and file a mail fraud complaint with the U.S. Postal Inspector.
I apologize for any issues that may have arisen. Our product is available through both stores nationwide (GNC) and online through Amazon.com or our auto-ship program. We are located here in the US.
The only charge with our samples is $4.99 for shipping and handling. If you were sent two bottles that is a mistake on our part. We honor our refund policy 100% on all returns including shipping and handling.
Our support # is 1-877-869-3310 and we will assist you in resolving this issue.
Hello JCRocks,
Our call center is open Monday through Saturday. Our support staff is located here in the United States and call center hours were limited for Memorial Day weekend. We ship all product immediately, however USPS hours may have been limited for Memorial Day weekend as well.
If you haven't already received assistance our support # is 1-877-869-3310 and we can assist you. You will receive a full refund (including S/H).
Thank you for your time and once again I apologize for any issues that have arisen. Please contact us at your convenience.
You are dishonest in sending anything besides the 2 week supply!
I reguested the free sample of instaflex tablets and recieved the first bottle two weeks ago,and have recieved the second bottle. I do not wish to take any more until have a chance to try the free sample. Iam contacting my bank to stop any payments.
Thank you
John Hoesli
They ask you for your credit card number to pay shipping but they really want in to charge you for the unrequested second delivery.
Contact your credit card company ASAP to dispute the charge for the unrequested second delivery.
Cancel your current credit card account and open a new one. Tell them not to release the new credit card number to Instaflex.