Complaint

0
Linda Watson
Country: United States
All the lights on the panel went out, was able to still use the ovens but after a week they stopped working to. Called the customer service center, had to purchase a extended warranty plan, set up the appointment for a time when someone would be here, because they don't understand that we do have jobs and can't be here between 8-12 or from 1-5. They won't work around our work schedule. So have the appointment for today actually and guess what??? They cancelled, I can re schedule for a weekday during the hours above or I have to wait untill the end of the month. I'm sorry that I even bought a whirlpool product, I vowed years ago when I bought one of there dryers that caught fire, and the customer service gave me the run-around with a very nasty attitude that I would never buy something from whirlpool again. But after several years I thought I would give it another chance, WRONG.NEVER AGAIN.

Comments

  • 0
    Melanie
    Hello Ms Watson.  My name is Melanie and I am a representative of Whirlpool. We apologize about the frustration you have experienced with your washer and dryer.  If you would like us to look into this further, please provide your name, your phone number, address, the full model and serial number, and email the requested information to Whirlpool.Digital@whirlpool.com.  We would be happy to review your concerns further. Sincerely, Melanie.

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