Sim Card needs to be Activated
Complaint
Sathish Subramaniam
Country: India
Hello,
I am Sathish have been using 9566194740 this number for the past 7 years and i just got to know that my sim card has been disconnected due to "NON USAGE" . I have validity on the prepaid sim card till 2021 and even if the connection was being disconnected i think the customer should have been intimated at least in the first place rather than doing it without even letting him know.Moreover now coming to the usage part..I agree that there has not been much outgoing from my mobile phone however if I'm right and this does exist in your records there has been incoming usage on the telephone till April end ,So i really have no idea from where the 120 days of non usage thing came into.I tried contacting your customer care and to be frank...the words rude and unhelpful aren't the right adjectives to be used for the way they spoke to a customer. All i have been hearing from your customer care executives is that the number has been recycled..I mean how can you go ahead and do that with out even informing
I hope you do look into my case and help me out with what has to be done rather than once again give the same reply that the number has been deactivated due to non usage.
I am Sathish have been using 9566194740 this number for the past 7 years and i just got to know that my sim card has been disconnected due to "NON USAGE" . I have validity on the prepaid sim card till 2021 and even if the connection was being disconnected i think the customer should have been intimated at least in the first place rather than doing it without even letting him know.Moreover now coming to the usage part..I agree that there has not been much outgoing from my mobile phone however if I'm right and this does exist in your records there has been incoming usage on the telephone till April end ,So i really have no idea from where the 120 days of non usage thing came into.I tried contacting your customer care and to be frank...the words rude and unhelpful aren't the right adjectives to be used for the way they spoke to a customer. All i have been hearing from your customer care executives is that the number has been recycled..I mean how can you go ahead and do that with out even informing
I hope you do look into my case and help me out with what has to be done rather than once again give the same reply that the number has been deactivated due to non usage.
Comments
This is with reference to your post, dated 06 March 2016.
We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.presence@airtel.com
Regards,
Anil Sachdeva
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.presence@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
This is with reference to your post, dated 06 April 2016.
We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.presence@airtel.com
Regards,
Anil Sachdeva
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.presence@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
This is with reference to your post, dated 06 March 2016.
We were waiting to receive your contact details to enable us to address your concern.
Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.presence@airtel.com
Regards,
Anil Sachdeva
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.presence@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd