Deduction of Funds
Complaint
Beauty
Country: Nigeria
I loaded a 3500 airtime and did a *141*712*10# which is a 1GB subscription for mobile data for 30days and costs only #3000, the extra #500 was to send text messages and make call if need be.
I wake up the next morning and my account is wiped off completely.
I call customer service and tell them I have been billed for nothing and had #472 and some fractions, she looks into and says sorry, I was being billed for data though I already had a data bundle and it should have been deducted from my data. She goes ahead and logs it in, saying sorry for the inconveniences and that by 2pm if the issue isn't resolved I should call them back.
I call back 2 pm and I get told it takes 24 hours, I call back and get told it takes 48hrs? What gives? Who is wrong? Who is right?
Before now I have lost over #4000 in different installments and never get a refund, at a time I actually spoke with a manager who told me she would resolve it and call me back, that was for a glaring #2100.
She never called back, I get hung up on so many times that it actually scares me to call for inquiries when my money gets stolen.. I just let it go.
The latest one is the 472 naira and I was given this case ID 000029409329. For security reasons I can not publish my phone number to the general public but I was told with the ID number the case can be tracked.
I would appreciate getting that funds back.
Hopefully I would have learned my lesson at this point to never recharge to make calls except for data or better still throw the sim card away and stop this fraud.
I wake up the next morning and my account is wiped off completely.
I call customer service and tell them I have been billed for nothing and had #472 and some fractions, she looks into and says sorry, I was being billed for data though I already had a data bundle and it should have been deducted from my data. She goes ahead and logs it in, saying sorry for the inconveniences and that by 2pm if the issue isn't resolved I should call them back.
I call back 2 pm and I get told it takes 24 hours, I call back and get told it takes 48hrs? What gives? Who is wrong? Who is right?
Before now I have lost over #4000 in different installments and never get a refund, at a time I actually spoke with a manager who told me she would resolve it and call me back, that was for a glaring #2100.
She never called back, I get hung up on so many times that it actually scares me to call for inquiries when my money gets stolen.. I just let it go.
The latest one is the 472 naira and I was given this case ID 000029409329. For security reasons I can not publish my phone number to the general public but I was told with the ID number the case can be tracked.
I would appreciate getting that funds back.
Hopefully I would have learned my lesson at this point to never recharge to make calls except for data or better still throw the sim card away and stop this fraud.
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