this company is a theif

ComplaintsScamsSeattle Coffee Direct

Complaint

0
susan khan
Country: United States
This company had a 5 for $5 deal. so stupid me ordered it, only to find out they chargrd my credit card $25.00. Obviously i cancelled right away. THey kept my info on file an a year later i received a credit card statement with a $79.00 purchase. after weeks of calling an leaving messages finally i spoke to someone whose excuse was their computer had a glitch.she said i will receive my money back. its been 3 months an counting an i am still waiting for my money. now their ph is not even working. my credit card company cant even give me a credit for these amounts until an investigation is completed. its easy for them to theif your money but very hard for them to return it to you.

Comments

  • 0
    tj
    You should NEVER wait for a company to return an obviously unauthorized charge.

    You should ALWAUS immediately dispute it through your bank, who can reverse it, which costs the offending merchant.

    Under FRB Reg. E (for checking accounts and debit cards), or FCBA (for credit cards), you can dispute unauthorized or fraudulent charges through your bank up to 60 days from the statement date of the statement showing the disputed charge.

    You might try your bank/credit card company, but if 60 days has passed, you might be out of luck even under VISA or MasterCard's "no liability for unauthorized charges" policies.  If you DID contact your bank earlier to notify them of the charges, and THEY told you to work with the merchant, you might be able to get them to pay off, based on the timely notification to them, but you may have to put pressure on them via a complaint to the Office of the Comptroller of the Currency (www.occ.gov).

    Other than that, file a complaint with FTC and contact the Illinois Attorney General.
  • 0
    tj
    Illinois Attorney General Madigan has sued Peel, Inc. and its president, Brian Dale.

    http://www.illinoisattorneygeneral.gov/pressroom/2010_02/20100217b.html

    If you lost money due to unauthorized charges, file a complaint with the Illinois Attorney General, but still make sure you dispute any charges through your bank immediately, since if the company turns out to be insolvent, bank disputes within 60 days may still push the loss back on this company's payment processor and retrieve your money.
  • 0
    Shenita Hynson
    I order coffee through this company to get points on my Sorority Row application on Facebook it only cost me $2.00. Two days later, they charged my bankcard $39.70. I called them immediately,I hadn't even receive the original shipment that I paid for and they charged me again. They're response to me was they send out a shipment every two weeks. He representive told me to write on the shipment when I get it "REFUSE SHIPMENT".  He also said that it would take 6 to 8 weeks for them to get the package back and that it would take another 7 to 14 business days to get my money refunded. I keep the receipt from the post office for the return package. The receipt is dated for 10/16/2009.

    I continued to call them and was told they hadn't gotten the package back, in January I was told that they received the package and that they would put my money back on my card. Two weeks later, I called was then told that they couldn't get the money to go back into my account. They would send me a paper check and if I didn't get it within 20 days to call back. I have waited the allotted time, called back and the phone number didn't work!!
  • 0
    tj
    If you had disputed their fraudulent charges when they first occurred, your bank could have gotten your money back.  Instead, you believed them, and they waited out the 60 day dispute period, with their "6 to 8 weeks" then "7 to 14 days" then "20 days" more, delaying tactics.

    Expensive lesson, but many people lost far more.  Close your account due to fraud to prevent any additional fraudulent charges.

    Contact the Illinois Attorney General, to add your complaint.  The Illinois Attorney General sued them last week.  Maybe they can shake some money loose eventually.
  • 0
    tj
    Complaints under their "Posterpass" name go back to mid 2007.
    https://complaintwire.org/Complaint.aspx/4lwMVJDdfQDcQQjJgM-5xQ

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