Lost Luggage
Complaint
Lawrence Granville
Country: United States
To Whom It Concerns" My name is Lawrence C Gravnille.. My luggage was lost for over 6-days, which was supposed to be checked all the way through to my final destination, (Geneva, Switzerland) my baggage tag No. (TK481378) has apparently been completely miss-placed and possibly off loaded to different airline or airport). The ground staff at the original airlines was United Airlines Las Veaga, Nevada fly to San Francisico, California.. to make a connection with "Turkish Airlines" flight to Genvea, Switzerland... Turkish Airlines counter was "Closed" when I arrived... causing me to arrange for "Hotel" in San Francisco, Ca. at cost of $ 350.00 plus transportation. The next evening I change my original schedule through Turkish Airlines, but the only flight they had was to Istandbu Turkey... with layover for 2-days. I was advised that my luggage would be at the Istanby airport when I arrived.... No luggage, contact the airport for two straight days, (Lost Luggage Service) and was advised they couldn't locate my luggage ... This again cost additional Hotel exepnses, taxti expenses back forth to airlines, meals, saying nothing about having to "Buy Cloathes" for this problem... I had to catch my fight from Istanbu the following Monday to arrive in Geneva, Switzerland my original designated location.. without any closther business suits for my meetings, and was finally contacted by "Geneva Lost Luggage" center that they had found my luggage... and would deliver it to my Hotel in Geneva...
That evening around 5:00 p.m Turkish Airlines delivered my "Luggage", but after all of this and originally informed me that they would be in touch within (24) hours to inform me of where and when my luggage would be tracked down and arriving. It has been 5-days now; I find it completely unprofessional how in our world today with the security and technology available to you as a large airline can completely miss-place baggage. The total value "Out-Of-Pocket" expenses for this unprofessional service is estimated to be around $ 2,653.00 dollars. I believe and expect this amount shall be paid directly to me and I am entitled to compensation from the Turkish Airlines.. Baggage Tracing Office Istanbul # GVATK30151.
I can be reached on my mobile (541-604-1152) USA
Email: granvillegold@aol.com
I demand feed back within 3-days from time of recept of this email.. or I'm going to contact other means to justify this illegal and un-professional act by Turkish Airlines.
Regards, Lawrence C Granville
That evening around 5:00 p.m Turkish Airlines delivered my "Luggage", but after all of this and originally informed me that they would be in touch within (24) hours to inform me of where and when my luggage would be tracked down and arriving. It has been 5-days now; I find it completely unprofessional how in our world today with the security and technology available to you as a large airline can completely miss-place baggage. The total value "Out-Of-Pocket" expenses for this unprofessional service is estimated to be around $ 2,653.00 dollars. I believe and expect this amount shall be paid directly to me and I am entitled to compensation from the Turkish Airlines.. Baggage Tracing Office Istanbul # GVATK30151.
I can be reached on my mobile (541-604-1152) USA
Email: granvillegold@aol.com
I demand feed back within 3-days from time of recept of this email.. or I'm going to contact other means to justify this illegal and un-professional act by Turkish Airlines.
Regards, Lawrence C Granville
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