Complaint against Airtel's bad services
Complaint
Airtel
Country: India
This is related my Airtel number 9971876660 complaint.
Airtel has mentally harassed me, below are the few main points:
1. I subscribed for Airtel somewhere in September 2008 as EXL Service’s corporate connection, since then I have taken their monthly rental Rs. 444 plan with ebill facility, in Feb’09 they have changed my account number and vanished my email details due to which I am not getting any bills, even after escalating it to them several times they never send me bill on my email, which already resisted in their systems, their executive confirmed it several times. I never send any request to stop my ebill facility then how Airtel can stop this…
2. I called to customer care for complaint but intentionally executive disconnected my 444 mins A2M local plus National free service ( communication reference number is 9851989475, executive Meenakshi) how Airtel can disconnect my service without informing me
3. When again I call to customer care then another executive Simran did not reactivate the free mins instead of that again she send me the stopped message again (communication reference number is 952003123)
4. Airtel has changed my address from A-48, Sector 58 Noida to something else so that I can not contact with the customer care, how company can change my address without being request from my side
5. My company suppose to reimburse my telecom bills but because Airtel is not sending me bills from last six months hence I paid whole amount from my pocket. I believe Airtel is responsible for it and now they should pay me back
6. Airtel salesman sold me connection as corporate connection with pemplate written ‘Special offers for EXL employees’ they had also mention the CUG benefits while they never given that benefits, now they are saying it is not applicable on your bill plan
7. Only source for me to know about my outstanding balance is reminder sms they send near by due date, how Airtel can presume that customer is free to pay their amount within one week
8. While my credit limit is Rs2200 or more how they can failed my sim, at least they should give me the chance to speak to customer care
9. I paid my whole bill on 01.09.2009 at 6:30 PM but they have not still reconnect my connection even after 50 hrs of payment, when Airtel is not sending bills to customers then how can company put anyone's business on toss, even if they are facing some technical problems then again they should pay the compensation to customers
Please look into to above query and do some justice for the inconvenience. Airtel should pay me
Rs.10, 000 for not sending me bills and mental harassment.
I have great expectations from your side. Please do not disappointment me.
Kind regards
Ankur Sharma
Airtel has mentally harassed me, below are the few main points:
1. I subscribed for Airtel somewhere in September 2008 as EXL Service’s corporate connection, since then I have taken their monthly rental Rs. 444 plan with ebill facility, in Feb’09 they have changed my account number and vanished my email details due to which I am not getting any bills, even after escalating it to them several times they never send me bill on my email, which already resisted in their systems, their executive confirmed it several times. I never send any request to stop my ebill facility then how Airtel can stop this…
2. I called to customer care for complaint but intentionally executive disconnected my 444 mins A2M local plus National free service ( communication reference number is 9851989475, executive Meenakshi) how Airtel can disconnect my service without informing me
3. When again I call to customer care then another executive Simran did not reactivate the free mins instead of that again she send me the stopped message again (communication reference number is 952003123)
4. Airtel has changed my address from A-48, Sector 58 Noida to something else so that I can not contact with the customer care, how company can change my address without being request from my side
5. My company suppose to reimburse my telecom bills but because Airtel is not sending me bills from last six months hence I paid whole amount from my pocket. I believe Airtel is responsible for it and now they should pay me back
6. Airtel salesman sold me connection as corporate connection with pemplate written ‘Special offers for EXL employees’ they had also mention the CUG benefits while they never given that benefits, now they are saying it is not applicable on your bill plan
7. Only source for me to know about my outstanding balance is reminder sms they send near by due date, how Airtel can presume that customer is free to pay their amount within one week
8. While my credit limit is Rs2200 or more how they can failed my sim, at least they should give me the chance to speak to customer care
9. I paid my whole bill on 01.09.2009 at 6:30 PM but they have not still reconnect my connection even after 50 hrs of payment, when Airtel is not sending bills to customers then how can company put anyone's business on toss, even if they are facing some technical problems then again they should pay the compensation to customers
Please look into to above query and do some justice for the inconvenience. Airtel should pay me
Rs.10, 000 for not sending me bills and mental harassment.
I have great expectations from your side. Please do not disappointment me.
Kind regards
Ankur Sharma
Comments
This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
Regards,
Mohsin Khan
Airtel Customer Service Team
I would like to inform you that your concern listed on 05th September, 2009 has been resolved.
Should you have any queries please contact Airtel customer service at 121 or write to 121@airtel.in
Regards,
Mohsin Khan
Airtel Customer Service Team
This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. We are restricted by the absence of your contact details. Please write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).
We assure you that we are committed to resolve the issue to your satisfaction.
Regards,
Mohsin Khan
Airtel Customer Service Team
Day yesterday 3/4/2011 i recharge my no 222 @ 1 month message card that time i have the balance around Rs 27 but i used around Rs35 But Yesterday evening i shocked my balance is nil both phone balance and message balance I call customer call center officer they put in hold around 15munits they did not give any clarification then evening {4/4/2011] again recharge 222 today morning balance is Rs. 99. i call Customer Care center they put in hold 10 minute last they tell The amount was cutting for Internet o K i agree 2 days internet is around Rs 325/- amassing .The responsibility of Customer Care is very poor,
please solve my problem as soon as possible
ajay kumar
Maine aapke airtel ko use kiya. Main complaint karana chahta tha. Mere pass bahut se problem hai. Mera paisa kaat diya ja raha hai. Isliye main post kar raha hun. Agar ek grahak chahiye to call jarur kijiye.mo.numberhai 8878024775,9981289460
BEWARE SAVE YOUR MONEY.
SERVICE IS LOW.
BILLS ARE MANIPULATED.
CUSTOMER CARE PEOPLE ARE CHEAP AND IDIOTS.
THE SAME WORDS ARE FOR ITS OWNERS CEO: Christian de Faria
Founder: Sunil Bharti Mittal