False Advertising
Complaint
Rich M
Country: United States
To Whom It May Concern,
I'm writing concerning your One Week Pass Offer I received in the mail yesterday and your new location in Phoenix at Camelback & 7th Ave.
I went into the location this afternoon about 4:15pm to take advantage of the offer I received in the mail. I was told by the young man at the front desk that I would need to speak with a sales associate.
Upon meeting "Tony/sales associate" the first question was if I was a member? Of which I stated no.
He then asked if I had ever been a member? I stated yes, maybe about 4 years ago.
Tony then stated that I "can't" use the pass because I'm a member.
I asked to see the coupon again and said; "Redeemable by non-members only" I'm not a current member and have not been so for years. Tony then stated that a non-member includes past members.
Question: Why is LA/Fitness advertising falsely? If you don't mean to include past members, why don't you say so?
Why would you not want to at least try to bring a past member back?
Finally, I asked to speak with the manager and Tony stated; "I am the manager"
I asked for the District Manager contact information and Tony stated; "I can't do that, I can only give you the corporate number"
Interesting, this afternoon at 5:03pm I received a call from #602-282-0243. This happens to be the number at you new LA/Fitness location. Was your "Tony" calling to harass me?
I'm writing concerning your One Week Pass Offer I received in the mail yesterday and your new location in Phoenix at Camelback & 7th Ave.
I went into the location this afternoon about 4:15pm to take advantage of the offer I received in the mail. I was told by the young man at the front desk that I would need to speak with a sales associate.
Upon meeting "Tony/sales associate" the first question was if I was a member? Of which I stated no.
He then asked if I had ever been a member? I stated yes, maybe about 4 years ago.
Tony then stated that I "can't" use the pass because I'm a member.
I asked to see the coupon again and said; "Redeemable by non-members only" I'm not a current member and have not been so for years. Tony then stated that a non-member includes past members.
Question: Why is LA/Fitness advertising falsely? If you don't mean to include past members, why don't you say so?
Why would you not want to at least try to bring a past member back?
Finally, I asked to speak with the manager and Tony stated; "I am the manager"
I asked for the District Manager contact information and Tony stated; "I can't do that, I can only give you the corporate number"
Interesting, this afternoon at 5:03pm I received a call from #602-282-0243. This happens to be the number at you new LA/Fitness location. Was your "Tony" calling to harass me?
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