Bait and switch...Thrifty or Carrentals.com

ComplaintsCar Rentalcarrentals.com

Complaint

0
Jeff
Country: United States
I made a reservation through carrentals.com for a mid-sized car rental.  Carrentals.com booked it through Thrifty.  When I got to the Thrifty counter, I was given the choice of a Ford Focus or Forenza, which Thirty said was their mid-size car.  On most rental sites these cars are listed as compacts. Being 6'4" tall, I didn't fit in either car and had to pay 30% more for upgrade. Obviously someone is playing a bait and switch game. Very disappointing.

Comments

  • 0
    Karen Williamson
    Bait and Switch - Thrify Carrental.com in Atlanta GA

    Was flying via Dignity Program to funeral; was quoted $23/day for car and charged $68.00 (returned car with full tank of gas); charges were for mandatory insurance that I was not informed of on the front end.
  • 0
    Don T. Usethem
    Horrible awful despicable company. Rent from any other operation, except Enterprise. Same crooked practices.

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