Charged $9.95 and $19.95
Complaint
Darci Rickson
Country: United States
I was charged without knowledge for $9,95 on Jan 28, 2010. Then I was charged $19.95 from Track It Daily - When I called to check the charges I was told that they sent a email that since I opened the email, then I approved the charges that were attached to the Google - Grant it.
I canceled my Google account the minute I got done with entering the information and informed Google that I did not want anymore charged withdrawn from my account. They assure me that nothing more would be withdrawl.
Should I close this account and get a new number? I can't afford to keep tracking down these crappy charges.
Thanks _ Darci Rickson
I canceled my Google account the minute I got done with entering the information and informed Google that I did not want anymore charged withdrawn from my account. They assure me that nothing more would be withdrawl.
Should I close this account and get a new number? I can't afford to keep tracking down these crappy charges.
Thanks _ Darci Rickson
Comments
They are known for selling some cheap "trial offer" that then becomes higher monthly charges until consumers figure out how to block or close their account.
What is Google Grant it?
What Google account are you referring to, and how is that linked to taking money from a bank account or charging a credit card?
Your post mentioned that you have already contacted Customer service. Our company strives to give the highest standard of quality customer service and I wish to apologize for any misunderstanding that may have occurred. I have located an account for this customer and I have contacted her and resolved the account.
Our company handles some aspects of Customer Support for Bonus programs Track It Daily and Network Agenda that may come with the Google Fortune program you have ordered. However we do not provide customer service for the Google Fortune Program.
For billing information or any other questions regarding Network Agenda, contact customer service at 1-800-308-1429, 8am to 5pm, Mon - Fri, MDT. For assistance with your Track it daily contact customer service at 1-800-356-9002
9am-12am EST Monday-Friday, 9am-7pm EST Saturday and Sunday.
If you are another customer that is reading this and you have already tried customer service, but feel that we have failed you in some way or you feel you weren't treated fairly, please call me directly at 435-773-1795, or email me at customerservice@cshelp.org, I will be happy to address your concerns ASAP.
Sincerely,
Online Customer Support