service
Complaint
Richard Brinker
Country: United States
I rented a car from enterprize located at 9097 Park blvd Seminole fl. Upon returning the car I was told there was a denton the right fender. I looked at the dent and I have no idea how it was dented. There were no marks on the fender just a dent. I was first told that I would have to submit my deduction right there. The manager then said that He didn;t think thedamage was that much so I could maybe pay the amount without using my insurance.
He then informed me that they would take it to a auto repair shop and then would let me know the damage. He gave me a number to call 18003004407 and they would tell me the amount of the estimate so that I could procede with the getting the problem taken care of. However when I call the above number they informed me that it would take 3 to 6 weeks before they would have anyinformation. also that when they had the information the car would be repaired and that there was nothing I could do. I then called enterprise and was told they could not do anything are find out any information about the cost of the repair. When I informed them that I would need to know what the estimate was to make a decision about paying for the car. I was told I could not find out who was fixing the car what the estimate was. I think I should know the estimate before they start repairing the care. They more or less said that there policy was I didn;t have to know. I am contacting my insurance company today I don't know if they will be able to contact they repair place or not. I sure could not.
I think enterpise handled this matter poorly and would not cooperate with me at all If thats the way they do there business I will never deal with them again and also let others know of how they handled this matter. I also would like to say that i HAVE NO IDEa how that car was damaged. I understand it was on my watch, but the way this is being handled is very poor.
Richard Brinker
He then informed me that they would take it to a auto repair shop and then would let me know the damage. He gave me a number to call 18003004407 and they would tell me the amount of the estimate so that I could procede with the getting the problem taken care of. However when I call the above number they informed me that it would take 3 to 6 weeks before they would have anyinformation. also that when they had the information the car would be repaired and that there was nothing I could do. I then called enterprise and was told they could not do anything are find out any information about the cost of the repair. When I informed them that I would need to know what the estimate was to make a decision about paying for the car. I was told I could not find out who was fixing the car what the estimate was. I think I should know the estimate before they start repairing the care. They more or less said that there policy was I didn;t have to know. I am contacting my insurance company today I don't know if they will be able to contact they repair place or not. I sure could not.
I think enterpise handled this matter poorly and would not cooperate with me at all If thats the way they do there business I will never deal with them again and also let others know of how they handled this matter. I also would like to say that i HAVE NO IDEa how that car was damaged. I understand it was on my watch, but the way this is being handled is very poor.
Richard Brinker
Comments