Damaged Suitcase claim
Complaint
Rahul Chauhan
Country: India
The Incharge
Turkish Air Lines
Dear Sir,
I traveled from New Delhi to Bucharest(Romania) airport on 4th May 2016 via Istanbul. On reaching Bucharest Airport I found my suitcase was missing probably left at Istanbul airport. I lodged complaint at Bucharest Airport & they gave me PIR & assured me to send the baggage to my hotel. I received it next morning. But the received luggage was in very pathetic condition. it was damaged at many places, one the handle got broken, Second both links of the pull-out extendable handle is damaged, Third Luggage can't stand vertically because both the supporters that help the luggage to stand properly has broken, forth on the front it has got sharp Cut & lastly lock has been broken.Photographs are attached. Following are some more detail:
• Color: Red
• Flight No. TK717/TK1045
• Date of travel: 4th May 2016
• Copy of the luggage tag attached
• Photographs attached
• Air ticket copy attached
Kindly inform me the procedure to claim for my damaged suitcase which is totally unusable now.
Regards,
Rahul Chauhan
1/11125 3F Subahsh Park shahdara delhi- 110032
Rahul.chauhan9290f@gmail.com
Phone No : +919873242344
Turkish Air Lines
Dear Sir,
I traveled from New Delhi to Bucharest(Romania) airport on 4th May 2016 via Istanbul. On reaching Bucharest Airport I found my suitcase was missing probably left at Istanbul airport. I lodged complaint at Bucharest Airport & they gave me PIR & assured me to send the baggage to my hotel. I received it next morning. But the received luggage was in very pathetic condition. it was damaged at many places, one the handle got broken, Second both links of the pull-out extendable handle is damaged, Third Luggage can't stand vertically because both the supporters that help the luggage to stand properly has broken, forth on the front it has got sharp Cut & lastly lock has been broken.Photographs are attached. Following are some more detail:
• Color: Red
• Flight No. TK717/TK1045
• Date of travel: 4th May 2016
• Copy of the luggage tag attached
• Photographs attached
• Air ticket copy attached
Kindly inform me the procedure to claim for my damaged suitcase which is totally unusable now.
Regards,
Rahul Chauhan
1/11125 3F Subahsh Park shahdara delhi- 110032
Rahul.chauhan9290f@gmail.com
Phone No : +919873242344
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