Unwarranted charging
Complaint
Sakthivel
Country: India
I have recieved 2 messages in 2 saying
"Thanks for downloading VS_Android_Games_@_Rs Game from Airtel. You have been charged Rs 99.0."
And
"Thanks for downloading Java Game from Airtel. You have been charged Rs 50.0."
This is clear violation of my rights as I hav not downloaded any thing......i want refund in my main balance.
My no is 9840894891.
"Thanks for downloading VS_Android_Games_@_Rs Game from Airtel. You have been charged Rs 99.0."
And
"Thanks for downloading Java Game from Airtel. You have been charged Rs 50.0."
This is clear violation of my rights as I hav not downloaded any thing......i want refund in my main balance.
My no is 9840894891.
Comments
This is to inform you that your concern listed on 04 June 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - http://bit.ly/fKcSxc
Facebook - http://on.fb.me/cECyvS
We would like to inform you that your concern listed 05 June 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - http://bit.ly/fKcSxc
Facebook - http://on.fb.me/cECyvS