Customer treatment I wish I didn't experience
Complaint
Vohra
Country: India
I could not use my phone from Reliance Mobile India for three days. I spoke to 10 or so specialists, and every time I called they were telling me to wait another hour or so before the problem is resolved.
Every time I called to inquire about the issue, they told me that they are experiencing some type of network congestion. The people are spoke to were always impatient and rude. They would refuse to transfer me to their manager, and my calls were discontinued several times for some unknown reason.
I just can't believe how such a respectable company can treat their customers this way.
Every time I called to inquire about the issue, they told me that they are experiencing some type of network congestion. The people are spoke to were always impatient and rude. They would refuse to transfer me to their manager, and my calls were discontinued several times for some unknown reason.
I just can't believe how such a respectable company can treat their customers this way.
Comments
i paid the bill. but the line is not connected.
phone number is : 9345167123.
Than I recharged my account with Rs 100 and my balance was Rs100.30 paise, now it's just 30paise within 3 days though I have not made a single call or send any message.
Still my balance of Rs592+Rs100 is yet to be credited.
Also the caller tune automatically gets downloaded and amount gets deducted form my main balance.There has been no response even after repeated complaints.
Even in free sms scheme amount of my main balance gets deducted for sms send and when we complaint they tell deducted amount will will be credited back soon.They also send an sms stating that amt has been credited,but actually amt is not credited backa at all.
Moreover my RIL post paid bill is overcharged everymonth by Rs 10.And when we complaint we get just 1 word "sorry".There may be many who are paying their overcharged bill without any complaint.And RIL is making big bucks out of it.
Every month i have to face this similar problem. I am not sitting idle at home and waste my time, money and efforts.Every month after recharge i have to visit web world atleast 5-6 times because of balance problem. And even for a small recharge they take about 30 minutes.Customers are just kept waiting.
I have also found few more customers who are also facing similar problem of balance being deducted without being used and there may be many more who are facing this problem.
Its management is worse than the government organisation. Web world services are third grade and salesmen are rude and have no product knowledge. If we complaint, salesmen tell it's not their problem that amount got deducted. Than who the hell is responsible????? It's their duty to note down our complaint and solve it. Injustice is being done to consumers and now it's really high time that we raise our voices against the injustice being done.
Customers are not slave of reliance. Today reliance is there because customers are there. And it won't take time for customers to change to other service providers.
My mail id is thakkarvijayrajiv@rediffmail.com
Regards,
Vijay Thakkar