Bad customer service and incorrect billing

ComplaintsCellphone ProvidersMETRO PCS

Complaint

0
Wesley Zhu
Country: United States
I've been a customer with MetroPCS for over 1 year.  There were never any serious incidents until today.  Recently I was interested to upgrade my phone and MetroPCS said "great, no problem, your existing service will not be affected"...that's so far from the truth.  After I upgraded, I got from a higher monthly bill than the one I was paying for before.  I called the customer support and spoke to rep #703793.  First he tried to dodge the case and divert to somewhere else.  Then I strongly insisted that he complained to me why I should be paying 30%higher for the same plan I was paying before.  He tried to come up with some excuse about using up preexisting credit in my account.  But if there is any credit, credit is always used up in 1 month, not when I've been paying the same amount for more than 2 month.  Then he hung up on me.  That's so unprofessional and rude.

Comments

  • 0
    mrmaserati
    For over a week I argued, begged & pleaded at every level, 6 store reps, 6 online reps. In my opinion all of them incompetent and many rude. Autopay account deleted and recreate at least 4 times. Everyone keeps saying the same thing just go in and update to account info. The account was even verified by a Corporate Center supervisor. Phone service has been shut off twice. Even after the store manager at the corporate Center assured me that it ad been restored.

    Then I found the emails for coroprate HQ. Two emails to three execs and the problem was fixed in two hours.You do the math. Corporate email, fax number, phone number and my complaint letter is at http://SwensonStudio.com/MetroPCS.htm 

    Pass the link along

Post a new comment