Poor Quality and Company commitment to stand behind their product

ComplaintsFurnitureChateau D'AX Leather Sofa

Complaint

0
Sibby
Country: United States
I purchased a Chateau D'Ax leather sofa in August 2009 from the Fine Furniture Gallery in Kennesaw Georgia for $1200. In April, they sent a technician to install additional heavy duty straps to support the cushions that were sagging. They assured me that this fixed the problem. We even video taped the technician installing the staps. In March 2010, the sofa had the original sags and was getting worse. I contacted the store who told me I was beyond my original 1 year warranty. I was pissed. They just bought themselves time. I contacted the local Chateau D'Ax Representative Bill Smith and asked for his help. He asked that I send him a letter outlining the issue with photos. About a month later I recieve an email response back from Bill stating that neither the company or the store is going to do anything. I am beyond the warranty.

This sofa is a piece of junk and not worth the price you pay for it. If I had paid only a couple of hundred, I could understand. Actually, I have bought items that were less, but held up better than this sofa for many years.

Additionally, I was told the sofa was made in Italy. When I received the sofa, it had no label on it at all as to where it was made, like the one in the store.

My recommendation to anyone considering this company and it's dealers, should beware and steer clear.

Comments

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  • 0
    One Gonzales
    I just purchased this set from Macy's. In the store it looks great.  When I received the set one side of the sofa was a totally different color from the rest.  I was given a new part of the sectional, but now it looks completely from different from the other part of the sectional.

    I just called them and see what they come up with.  I wish I had read these complants before I purchased the set.  

    Any suggestions as to what I should do?.  It has only been two weeks that I purchased it.
  • 0
    nancy
    | 1 reply
    I'm so glad that I read these reviews.  I saw a Chateau D'Ax chair @ Macy's today and I was going to buy two of them.  However, after reading these reviews, I've changed my mind!  thank you!
    • 0
      Monique replies to nancy
      Wish I had read the reviews before we did our purchase. It is falling apart after just 3 ys!
  • 0
    Patty
    I almost bought this at Bernie & Phyls, but thanks to these posts I will not purchase the set that looked good, but not quality made.
  • 0
    Brian
    Was close to buying the latest Bloomingdale's special deal on CD sectional, but first read these reviews.  Experience with web reviews has taught me that when reviews are mixed or exaggerated in tone, then they are often not to be trusted. But when they are consistently pos or neg and from people who take the time to clearly explain their opinion or experience with a product, then they most likely are true and accurate.  Reading the poor reviews of CD furniture above I can only say "thanks for your reviews - you saved me $5 grand". p.s. Macy's and Bloomingdale's are the same company, using the same product sources, so no reason to believe the Bloomingdale's product is any different in quality.
  • 0
    MAC
    I purchased a Sofa from Leatherworld about 5 years ago - The center cushion - that is hardly ever sat on is peeling - the "leather" is really vinyl - Now the store is out of business and I have a couch that was not inexpensive that is looking very sad - any ideas?
  • 0
    EEC
    Just spent 4,700.00 on a sectional piece with table from Chateaud'ax.. After reading all these reviews just made a call to cancel my sale.. ThANK YOU FOR THE HEADS UP..
  • 0
    Rich
    Just bought a Chateau D'AX leather sofa and loveseat (recliners) from Macy's. When they were delivered the power cods were missing. They were supposed to be sent separately, but through a comedy of errors were sent to a neighbors house. The [***] neighbor didn't speak much English and kept the package for five days until we figured it out and retrieved it. Meanwhile we complained to Macy's, Neshaminy Mall, PA. Our salesman, BEN, was excellent. He reported the problem and it went all the way to the top. We got many calls from customer service and Macy's until the problem was quickly resolved. A repair guy was sent out from N.Y, with extra parts the day after we reported the problem.  Meanwhile we had gotten the parts from [***] neighbor. Macy's gave us a $50 gift certificate for our trouble.

    Most people write on this site with negative comments . Mine is positive. I don't know what the future will hold but I got a 7 year warranty.
  • 0
    Tony in Atlanta
    As I've read these reviews I've been totally surprised. I don't know if things have changed or not, but I bought a pair of Chateau D'ax  tapestry armchairs about twenty years ago, and have used them ever since. Now I will say that I don't have children and most of my guests have always been adult, But I used the chairs in the living room for many years and then at the head and foot of my dining table as well. They served me beautifully through countless holiday dinners, parties and the like with absolutely no complaints. As a matter of fact, they way that I found this site was that I was looking for an additional pair that I might be able to put with my existing pair in yet another configuration. Thing spring assembly and support in my chairs is as strong as it ever was and I'm 6'3" tall and have weighed in at close to 300lbs. before!
     Perhaps the quality has suffered over the years, or the merchants are now selling knock offs. I noticed that one review said that there were no labels on the furniture. Mine still have the original Chateau D'ax made in Italy labels....
  • 0
    betty in dallas
    i bought a chateau d ax in 2006 from rooms to go this is the worst sofa i have ever owned it is a dark brown leather sofa but it has started turning colors where ever you sit i have gold color spots all over it and the cushions are likesetting on boards. of course it is out of warranty and nothing can be done about it. i paid 1200.00 for this sofa and it is the worst one i have ever owned. i will never buy another one of chateau d ax product. BEWARE DO NOT BUY THIS BRAND. it had no tags so i called the store to see who made it. they should be ashamed to put their name on it.
  • 0
    berenator
    I also purchased a leather couch from Macy's from Chauteau D'Ax almost 7 years ago. We paid $2100+ for it and IT IS CRAP. The frame gave out and neither Macy's nor Chauteau will stand behind their sale. We seldom use this couch as it is in the formal living room and we treat our furniture very well. It has never been moved. Will never buy another one of their products. BUYER BEWARE! DO NOT BUY THIS BRAND is the right advice.
  • -1
    bob g
    Those gold spots shows up when the dye the leather company used gets exposed to regular doses of methane.../you do the rest...
  • 0
    mr.mopar
    Read your post about the sofa you purchased from ''leather world''!I also bought a sofa &love seat from Macys that was supposed to be leather and it is not leather but cheap very ,cheap vinyl !!! The manufacture of this fraud sales presentation should be held liable and charged with FRAUD !!   If you were told that it was ''faux leather,art leather or blended leather these are NOT,NOT, LEATHER ,AND YOU WERE OUT RIGHT CHEATED same as my wife was by representing something that was compleatly false!Think class action suit???
  • 0
    baka g
    I just camefrom Macys and was thinking of buying a Chateau D'AX sofa but the
    consistently bad reviews have scared me away. How about Natuzzi for better
    quality??
  • 0
    me123
    Bought a CD loveseat and LOVE it so much we ordered the chair. Real leather is notion hard to spot. We also have Natuzzi and am not nearly as impressed with that as I am the CD.
  • -1
    ConsumerJoe
    | 1 reply
    We purchased a Chateau d'Ax sofa and foot stool in 2008. One night when my entire family was sitting in it, it burst into flame, killing all of us, including myself. Afterwards, the sofa was a mess and we were all charred beyond recognition. At the funeral, the receiving home forgot to order folding chairs, and instead wheeled in Chateau d'Ax sofas for everyone to sit in. They all died as well. In all, Chateau d'Ax furniture has killed over 3500 people. It was comfortable, though.
    • 0
      nina/mike replies to ConsumerJoe
      i like your story...this people are crazy....we got are sectional for 11 years used it very well...looks like new..the frame is hardwood...the leather is beautiful,we got so many compliments...love it.love it   this is the best leather co.
  • 0
    jack in Minnesota
    We purchased a Chateau D'ax sectional about 10 years ago and it is in our family room.  It gets used every day and still looks great.  I would not hesitate to buy another one.  Every manufacture has its problems but one this large has very few complaints compared to the amount of furniture they sell.  I fine most the time people who have no problems rarely write in with comments.  Too bad.
  • 0
    AB in New Jersey
    Thanks for the posts. I was ready to buy the 3 piece Alden collection for our family room from Raymour and Flanigan. It paid off to do the research on the Net. I'll stay away from the CD brand.
  • 0
    Cd
    So sad to discover chateau D'ax is not a good brand I will have to cancel too after these horrible comments!
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