Horrible customer service and inaccurate records

Copa Airlines is hands down the worst airline customer service experience I have ever had. First, it started by having to call 5 times just to successfully obtain my lost flight information. They were incredibly arrogant and rude. The first woman had such a bad attitude and was being very impolite on the phone. The 4th of 5 th time I called, I had a hard time hearing him and I asked him to speak louder. He wouldn't even acknowledge me or my request and kept repeating the same question about my credit card.

When I finally retrieved my flight information, they told me that I had a 'hold' on my flight through the travel agency and wouldn't be able to fly until the third party agency lifted the hold. So I called the agency and they had to recollection of the flight so they called Copa to find out what was going on. Copa then told the other agency that I hadn't paid for my flight, only reserved it. I told them, yes I paid, it was clearly taken out of my bank account and I will have proof.

They said she doesn't really have a ticket because she hasn't paid. I told them the date I paid and said I have proof on my bank statement. Now, I have to go back months to find my bank statement, and go into the Copa Airlines ticket counter and prove that I paid for my flight. And we'll see what happens from there.

It's been a horrible experience, and I am going to potentially demand a refund due to this horrible service. I do not want my money going to this company is any way. Don't fly COPA!