Keep getting products I cancelled
Complaint
Lilly
Country: United States
I initially ordered somnapure as a trial once I took it and realized it dod not work for me I called to cancel, but guess what I have 5 package unopened and they will not take them back. They even went as far as stating that I have never called them... This is crazy.............
Comments
Auto shipments and fraudulent billing or charging are real common with overhyped "health products".
They use the account information you give them to order the "trial offer", supposedly just "for shipping and handling", to cram on automatic shipments until you get wise and block their charges. They keep the scam going, often by being unreachable, or by pretending to "lose" your cancellation, even as they claim to allow cancellation to pretend the charges could have been stopped, but "you didn't cancel". It's deception by confusion, aimed at deceiving both you, and any state AG you might file a complaint with.
Immediately contact your bank to dispute any fraudulent charges, and close your account or block your card number to prevent further fraud and theft. Your bank can reverse charges if you dispute promptly, under FRB Reg. E or FCBA.
File fraud complaints with FTC and your state AG.
They continued to deliberately send shipments and charge you after you cancelled, which is mail fraud. If they continue to harass you and demand payment for unordered shipments, that also is mail fraud.
Mail fraud statutes cover shipments by both Post Office and common carriers like UPS and FedEx, so file a mail fraud complaint with the US Postal Inspector.
a supervisor and we will sort out any issues immediately.
Sincerely,
Peak Life