Complaint

0
Bojja
Country: India
I've been with Tata Indicom for a year. My opinion - it's very time consuming  to be their customer. They often make false promises, and it takes weeks for the service to be finally activated.

I've been always paying on time, and when I received a notice from them that they didn't receive my previous month bill it took me by surprise.

They canceled my service and now want a 100 Rs as a reconnection charge. It took me hours to get it resolved. I am changing my internet provider now, and I suggest you do your research prior to switching to this company.

Comments

  • 0
    Vickram
    I may be just another dissatisfied customer writing this complaint in shear frustration.

    But I would like to draw your attention towards the mismanagement in the customer care service that Tata Indicom maintains. When you call their customer care, they certainly come forward with an "We Care" attitude but take a closer look, it's just the same old "Protocol" they maintain, which they read out from a 'Script" that's given to them, which gets logged in as yet another "Complaint Number"=85 just to conclude with a sweet voice that says "Sir, our field technician/engineer will get in touch with you within 24 hours".

    Here's the number of complaints that I have filed since the time I opted for a Tata Indicom services. The connection was taken on 3rd March 2007. The tariff plan is Power On & On 6 =96 256 for an amount of Rs. 6,061/-

    User id: vickram.swamy AT vsnl.net

    5th March '07 =96 1824182
    7th March '07 =96 1840308
    8th march '07 =96 1848950
    10th March '07 =96 1862080
    12th March '07 =96 1875806
    5th April '07 =96 2068362
    7th April '07 =96 2077204
    5th June '07 =96 2585300
    22nd June '07 =96 2751548
    13th July '07 =96 2960908
    23rd July =96 A Gentle Reminder

    The outcome is the same, a friendly voice as always claiming to resolve the problem in 24 hours. However, this time they have asked time for 10 working days, as the problem is due to a 'Trunk Cable Cut'. So, the endless waiting never ends. That's Tata Indicom's Customer Service for you.
    Thanks!
  • 0
    manish audichya
    sri ratan tataji please help me your compani's excutives are theratening me for my mistake that i was surrendered the tatawalky no.0522-6451122 due to poor services.

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