"automatic" additional 2-year agreement

ComplaintsCellphone ProvidersSprint

Complaint

0
Debbie
Country: United States
I am hoping you could help me. I will try to make my situation as short as possible and maybe you could help me or point me in the right direction.

I was a sprint customer for over 6 years. My contract ended 9/06. I did not renew. I did call in Dec 06 regarding my bill and to discuss my phone not working well after a 2-year period.

I changed service May 07. I shortly received a bill from Sprint for early cancellation; $200 per phone (I have 3 phone lines). I attempted to contact Sprint several times and was either disconnected, told the system was down for maintenance, or just could not get through because I did not have an account number.

I called a local store and was transferred to a talking person at Sprint. This manager told me that when I talked with them in Dec 06 and inquired about my phone that that conversation was an agreement to contract for additional 2-years. And that they sent a mailer regarding a 10% savings and because I did not respond to the mailer, that it was silent agreement that I contract with them for additional 2-years.

I am wondering if there is a class action suit and would like information on joining. I did not sign an agreement nor did I give verbal agreement for additional 2-years.

When I originally signed on with Sprint, it was for a 2-year period. I was never explained about this "automatic" additional 2-year agreement.

Comments

  • 0
    Pitts
    Beware, sprint customer service will lie to you, and lock you in on a contract,even when you have been a customer for 6 years, and have your original phones. The cancellation fee will be $200 per phone. They also have one of the worst customer service teams, if 1 out of 50 can speak somewhat of the english language, you got lucky. also the merger with nextel is a disaster, call the customer service line and it will direct you everywere but the place you requested, only after you have to enter your phone number 30 times and give your name and security code to 30 different operaters, who again do not speak good english. Im leaving spring, and will not be paying a dime more, they will have to sue me. I was a loyal customer for 6 years, and now I have had it. Look elsewere for service, sprint and nextel got to big for thier britches, and have no clue how to provide customer service. And again BEWARE OF THE LIES, EVEN IF THEY SAY THEY ARE MAKING A NOTE ON THE ACCOUNT, ITS ALL LIES !!!!!!!!!!
  • 0
    Kim
    I was a Nextel customer for 5 years and upon the merger went to a Sprint plan.  I never had dropped calls until they merged, never had trouble getting through to other numbers either.  I almost sued them a few months ago, and spoke with them daily for two weeks.  I've never hated a corporation before but these people took the cake... if there's a class action suit going on somewhere... I'd sign!!!  They didn't charge me the cancellation charge because I was within my 30 days of starting a new contract.  However, they are the  worst company I've ever had to deal with before.

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