Unauthorized Charges for Cancelation

ComplaintsSatellite and Cable TV ProvidersDirect TV

Complaint

0
Ralph M. Stolp
Country: United States
On January 5th I called and canceled my service with Direct TV.  I received my bill for January on 1/10/2010 which included the time frame 12/30/2010 - 1/29/2011.  I called Direct TV to inquire what the prorated bill would be since I had canceled on 1/5/2011.  I was told that prorated portion of the bill would be $2.94 in addition to the $473.19 I owed for an upgrade to service which automatically extended my contract and or services for this upgrade.  The only service I authorized was a switch to HD which I was told during the phone call to Direct TV was free.  This $473.19 was never verbally communicated nor put in writing to me.  As a result I do not feel I owe Direct TV the $473.19

Comments

  • 0
    tj
    Contact your state Attorney General for assistance with deceptive billing practices.
  • 0
    Michael Hollis
    | 1 reply
    Looked on my account to check my balance to discover that direct TV had made an unautherized debit from my account in the amount of $583.00. I contacted directv to see what was going on, since I had canceled my service after doing business with the company for over 5 years. So I was not under any new contractual obligations. Upon speaking to a rep on the phone, they told me that because I had previously used my card to pay my bill before, that they could debit my account. However I never gave any verbal or written primission to do so. Nonetheless, the rep told me of I would come back that they would credit the full amount back to my account. Really! So now companies are bulky you to keep there service!!!!! I have contacted my bank to dispute it! I pray that they fix this! I will never do business with them ever, I hope no one does!!!!!!
    • 0
      You have a way out replies to Michael Hollis
      Just had the same experience as the previous poster.  Called my bank (Bank of America) who reversed the charges and put a stop payment flag on any future transactions from Direct TV.

      Call your bank.  They cant charge your card without asking just because they used it one time before.
  • 0
    glorymor valetin
    I got charged for a bill that was not mines please place money back never had direct
  • 0
    Felicia nunley
    | 1 reply
    I just received notice that direct tv will be taking money from my account because I paid someone else's bill using my debit card. How can I stop this before it happens
    • 0
      Jessica replies to Felicia nunley
      Good luck Felicia and stop your debit card now. I never got a warnin and 1065$ was debited from my account to pay someone else's bill because I let them use my card in the past that they gave me money for. Direct tv is a joke and now I am waiting to see if I will be credited that money.
  • 0
    Carmen
    Also charged 724 unauthorized
  • 0
    Eric Dotson
    Direct TV just charged my account $829.19. I called and talked to a rep and I asked me if I let someone use my card to pay their bill. I said no and they said they have to investigate it would take approximately 10 business days unacceptable.
  • 0
    Airam
    I got charged for something didn't approve and I don't even have Directv at all.
  • 0
    Aaron
    Just woke up to the same thing. Direct tv pulled $700 (its rounded) from our bank this morning with no authorization and now after contacting the bank. The wife has to get a new debit card mailed to her and we have to go in and do a whole fraud investigation before we can get our money back they said it can take up too 90 days.  The only reason we got direct tv was because of a promo with AT&T and even then we never got what they promised us. Don't recommend them at all.
  • 0
    Rosemarie Bernier
    I also have gotten charged by direct tv for service so never had.  I put in a dispute with my master card from ULTA which I would never recommend they said I lost the dispute because direct tv said I had their service and I would have to go back to direct t.v. for resolution.  I did and got nowhere.  I have called channel 8 better call Behnkem for help

Post a new comment